JCPenney Customer Service Issues

After being a dedicated customer for more than 34 years, I recently received notice that my credit line has been reduced to $[redacted]. I have always been prompt with my payments. However, due to some confusion after switching banks, there was a delay. I have two children who I buy school clothes for, ranging from grade 1 to 12, totaling 24 years of spending approximately $[redacted] annually. I have referred your company to friends who in turn became customers. I find it disappointing to be treated poorly despite my loyalty. I will promptly clear my account balance and will discontinue conducting business with your company. Sincerely, Ann D. Acct. # ending [redacted] 0 1.

I placed an order for the Home Expressions Cassandra Square Decorative Pillow on 9/7/19, believing it to be in-stock and ready for shipment. However, I am unable to locate any information online regarding my order. The payment was processed through Paypal, but the invoice numbers provided are invalid on your site. My name is Barbara K., and you can reach me at [redacted]. After visiting a nearby store, an employee informed me that the item is back-ordered and scheduled to arrive by 9/13/19. Unfortunately, the item did not arrive as promised. I am concerned about the $39.16 payment and would appreciate clarification on the status of my order.

I purchased a leather sectional on July 5, [redacted], along with a furniture protection plan during a sale. Unfortunately, due to issues with my credit card, the order was initially canceled on 8/2/19. Thankfully, after calling customer service and speaking with Lisa, she was able to reprocess my order with the protection plan. When the sectional arrived, I noticed the amount due was different, but Lisa helped apply the discounts after seeking approval, as she was not from the furniture department. The approval went through, and I received the sectional and protection plan on 8/9/19. Following Lisa's instructions, I returned the extra protection plan kit from the initial order to my local Penney's store, and my account was credited accordingly. All seemed well until I unexpectedly received an email on 9/4/19 stating the same order was shipped again. Despite my attempts to contact customer service, I was only directed to promotional offers and given another number to call, which led to further promotions. I am now concerned about potential duplicate charges and seeking guidance on how to address this situation.

I have been a loyal customer of JC Penney for many years. Currently residing in Rome, Italy for the next 18 months, I am encountering difficulties accessing my JC Penney account online. I wish to place an order for specific items that I would like my daughter to bring to me. However, I am unable to proceed beyond the "SORRY - you cannot view" page. I have successfully placed an order from this device in the past, back in March or April, when I purchased a dress, a tee-top, two pairs of Worthington slacks, and three pairs of Yuu sandals. It's puzzling that it worked before but not now.

I placed an order for a christening outfit on 10-16 with the expected delivery between 10-24 and 10-28. Unfortunately, I never received the package. According to the tracking information, it was allegedly delivered on the 18th, which I know is incorrect. When I reached out for assistance, they directed me to contact UPS for resolution, which I believe is their responsibility. I am now facing a three-day wait for a refund despite them promptly taking my payment. Several individuals cautioned against ordering from this company due to recurring issues, and now I understand why. With just four days remaining, I must search for a christening outfit for my first grandson elsewhere. The customer service I encountered was abrupt and unapologetic, making this one of my worst online shopping experiences to date. I will not be ordering from them again, nor will those within my network who I warned about this ordeal.

I took my three sons' pictures on 11-11-19 and collected them on 11-15-19 at a studio I have been using for 30 years. Upon pickup, I inquired about buying a Digital Album and was informed about an upcoming sale for $49.99 starting the following weekend. I was disappointed when I was not allowed to purchase it at the sale price since I had already picked up my photos by then. Despite being a long-time customer with a coupon, I was told I had to pay full price. This treatment was completely unfair. I feel disappointed and disrespected, considering my loyalty to JCPenney for shopping and photography over the years. Additionally, I was inconvenienced by a last-minute rescheduling request on the morning of our photo session.

I had a terrible experience at Stonecrest Mall in Lithonia, GA, specifically with the MOD (Mark). When I tried to use my $10 reward on theCook personal blender, the salesperson mistakenly treated it as a coupon and deducted 10% instead. This error was not communicated to me until I tried to use the reward again later. Despite contacting the rewards department, the store failed to correct the issue. The manager accused me of lying and was unhelpful in resolving the situation, leaving me feeling humiliated. The lack of understanding and support from management was disappointing, and it was frustrating to encounter such poor customer service.

I recently made several online purchases through the JC Penney website, but unfortunately, I have not received the $10 gift card that was part of my order. Even though the website indicates that it has been delivered, I have thoroughly checked both packages that arrived, and it does not seem to be included. I received my items in two separate orders, but the gift card was not in either of them. I kindly request assistance in either receiving the gift card or a refund for its value. Thank you for your attention to this matter. - Donna Cowing

I am disappointed with the customer service experience. My husband and I waited in line for two hours to get $10 coupons each. I used them to buy a 52-piece cook set and a Shark Ion during Black Friday. However, I later decided to return both items to purchase something else. The customer service representative informed me that she couldn't return or adjust the coupons, which left me feeling upset. I lost $20 in coupons. I would appreciate it if you could investigate this matter and provide me with the $20 coupon. I am willing to provide receipts or order numbers if necessary.

Today, I visited JCPenney in Stockton, CA, and discovered a griddle marked for $10.99. Upon reaching the register, the cashier inquired about the ongoing sale of the item. Unfortunately, I was informed that the Cyber Monday deals had ended, although the sale signs were still displayed on the houseware section upstairs. I was disappointed as I believe this situation constitutes false advertising. I even took a photo of the sign and the product. It would be helpful if they rectified this misleading practice and honored the advertised price.

Hello, I recently purchased two sets of drapes at the Fresno Fashion Fair Mall from JC Penney's Household items but did not receive a receipt. The store representative was friendly and I believe I should have received a receipt for the purchase. The drapes were charged to my JC Penney account. I need a copy of the transaction for court purposes as the tenant has taken the existing drapes. I appreciate a prompt response. Thank you. Email: [redacted]

I haven't received a receipt or tracking information for my order placed through JCPenney using Rakuten. The expected delivery date was the 10th, but I have not heard anything about the order status. This is a gift for my granddaughter, so I'm anxious to know its whereabouts. I'm disappointed with the lack of communication and the long wait times for customer service, as I have been on hold for 30 minutes yesterday and 25 minutes today. In the past, this was not the case, and I relied on JCPenney's good customer service. As a handicapped individual who can't always go to the store, this online order is crucial for me.

I am extremely frustrated with the lack of customer service support. I have been calling for two days and each time I am put on hold for over an hour without anyone picking up. I placed an order on Black Friday and have only received most of my items. The Disney Collection Little Mermaid 6-pc Figurine playset is missing from my order. I initially remained calm, but the situation has escalated, and I am desperate to speak to a representative or receive a response to this message. Order # 2[redacted]-1[redacted]. Thank you. - K. Johnson/L. Johnson

I made an order to be shipped to a store, and for the past 4 weeks, the status has been stuck on "in transit to store." After contacting JCPenney customer service, they advised me to reach out to the store directly. Following up with the store, I was informed that my package was returned without a clear reason provided. They mentioned that a refund should have been issued to my card, which I have not received. I am disappointed by this situation as I eagerly awaited my order only to discover it was sent back without any notification. I am urging for a prompt refund to be processed as this situation is unacceptable to me. The order number associated with this is [redacted].

I purchased a Cuisinart 15-piece Kitchen Utensil Set on Black Friday with the promise of a $14 rebate. However, upon receiving the item and attempting to claim the rebate using the provided link, I discovered the link was no longer functional. There was no option available to fill out the rebate form for this specific item. I revisited the site to see if the issue had been resolved, but now the rebate link has disappeared entirely. I would appreciate assistance in obtaining the rebate form for this purchase so I can receive the $14 JcPenny Visa card as advertised.

I received a shipment of an order I placed for a wedding ring. Unfortunately, when the package arrived, all that was inside was a packing slip and an empty ring box. The actual ring was missing. I have tried calling customer service three times, spending over 2 and a half hours on hold without being able to speak with an agent. I am very disappointed with this experience and would like a refund for my purchase since I now have to urgently find a local jeweler to buy a replacement ring.

Order #2[redacted]-1[redacted]: I was supposed to receive this order at the Redlands, CA store last week, but I never got a notice about it. When I went to the store on December 5th, the staff mentioned the order should have arrived on the 4th, but it was still in the back with other unsorted items. I explained that I needed the clothing for an upcoming trip, but was told to check back the next day. Unfortunately, I couldn't reach the store today at [redacted] as it seems the phone line is not working properly. I've faced similar issues trying to contact JC Penney before. I am requesting a full refund for the items I ordered.

I made a payment of $[redacted].89, but it was received a day late. I was charged late fees on the recent statement. I assumed the late fees would be waived given that my payment was received and reflected on the statement, albeit a day late. The late fees now total $[redacted]. I intend to clear this amount, but I request my account to be closed. It seems unreasonable to be charged $[redacted] for a one-day delay when my payment covered the outstanding balance in full.

I made an online order for in-store pickup last Saturday, the 30th. I placed two consecutive orders, received confirmation emails, and was waiting for the pickup notification. Unfortunately, I fell ill the following week and couldn't make it to the store. I contacted customer service, and they assured me that both orders were ready. However, when I went to collect the items, only one was available. The staff couldn't locate the missing item, claiming the order was canceled, even though I never received any cancellation notice. Despite being told I wasn't charged, my account clearly shows otherwise. I've reached out multiple times with no resolution or callbacks. The lack of assistance and communication is very disappointing. I just want the item I paid for.

My order #2[redacted]-1[redacted] was returned on 12/6/19 due to an incorrect address by USPS. When I placed the order, it indicated that UPS would handle delivery and that they do not deliver to P.O. Boxes. As my town lacks home delivery, I rely on my P.O. Box for packages. I overlooked this detail assuming UPS would deliver directly. To ensure I receive the package before Christmas, I kindly request it be sent to my P.O. Box. Thank you.