JCPenney Customer Service Issues

I have a scheduled appointment on Thursday, 12/6 from 10:30-12:30 with Eric for window treatments installation, but I need to reschedule. I recently discovered a conflicting OT appointment 40 minutes away at 12:50, so I must leave no later than 11:30. Please assist me with rescheduling. My name is Katharine Becker, and I reside at [redacted] Pond St, Madison, WI, [redacted]. You can reach me at my cell phone ([redacted]) in the afternoon. I appreciate your prompt attention as I have other commitments to manage currently. The extended wait times on your [redacted] number and complex installation process are beginning to discourage me from future orders with JC Penney blinds. While I have been a long-time customer, the difficulty in navigating your services might lead me to explore other options. Thank you. Kit

During my recent experience at your Miller Hill Mall store in Duluth, Minnesota, I encountered a situation that made me uncomfortable. While checking out, the customer behind me was standing very close, looking over my shoulder. When I kindly asked for some privacy, the customer responded defensively. Despite this, I remained calm and explained my concerns, referencing past issues with card security. Surprisingly, the clerk apologized to the other customer afterwards. Drawing from my own retail background, where privacy training was crucial, I believe it's essential for your staff to be educated on protecting customer privacy. This incident could have been handled better if the clerk had intervened more proactively. Ensuring a safe and comfortable shopping environment for everyone should be a top priority. Thank you for addressing this matter. - G.F.

I placed an order on November 30th, order number [redacted]3. I ordered the Cuisinart Rotating Belgian Waffle Maker, item number [redacted]. However, I received a Coffee Maker instead, which was a huge disappointment. When I called customer service, I did not receive much help. Shopping online is meant to be convenient, so having to return an item I never ordered is frustrating. The item I received was more expensive than the waffle maker. It seems like your warehouse is sending out items customers did not order, causing a loss for the company. Jc Penney only offered minimal compensation for their mistake. We placed the order early due to past slow shipping experiences with Jc Penney. I have attached photos for your review and would appreciate a response.

On December 6, [redacted], James Moore was arrested by Garland Police for theft and drug charges. At the time of his arrest, he had in his possession a JCPenney credit card under the name of Patricia A Johnson, with the number [redacted]-1I. Could you please verify whether this credit card has been reported lost or stolen, and check for any unauthorized transactions on it? It would be appreciated if you could reach out to Patricia A Johnson and ask her to contact Detective Skillings promptly at [redacted]. Thank you, Detective M.O. Skillings Garland Police Department [redacted] Forest Lane Garland, TX 75[redacted] [redacted] This message contains confidential information and is intended solely for the recipient. If you are not the intended recipient, please refrain from reviewing, sharing, or taking action based on this information. If you have received this message in error, please contact the sender and delete it from your device.

I placed an order for several jewelry items at the start of November, consisting of a necklace, earrings, and a ring. While the earrings arrived promptly, the necklace and ring faced delivery issues, being marked as delivered multiple times but never received. Despite numerous attempts to coordinate the deliveries and contacting customer service, there seemed to be a disconnect between my order details and the distribution center data. This led to frustrating conversations with customer support as all the information I provided seemingly vanished after each call, resulting in me having to repeat myself extensively. The customer service representatives were helpful, but the underlying problem appeared to be with the computer system they were using. Sadly, the ring, intended as a birthday gift for my daughter, never made it to me. It's disheartening as I had trusted Overstock, despite their great prices, and now feel hesitant to order from them in the future. I didn't even receive a $5 certificate for the inconvenience, prompting me to search for a replacement ring for my daughter a month after her birthday.

We are extremely upset. We are getting married on 12/21/[redacted] and ordered two wedding rings from JCPenney online on 12/08/[redacted]. Despite the great customer service we received in the Austin store before, we couldn't find the perfect ring and price in-store but found them online. The order went through, but when we checked on 12/10/18, it was on backorder. When calling customer service, the representatives were rude and unhelpful. We even encountered difficulties when trying to speak to a supervisor. We have been loyal customers, spending over $[redacted] in less than two months, but the poor service we received is disappointing. We found the same rings for a much lower price at Walmart with a warranty. We are deeply saddened by the lack of assistance we received and may no longer shop at JCPenney after paying off the credit card. Thank you for reading our feedback. Giovanny and Marisa R.

I recently visited the store and saw a sign above all two-piece holiday pajamas advertising them for $7.99. However, when I went to pay, they rang up at $9.99. The associate mentioned that the $7.99 price was only for the ones initially priced at $16.99, not the $20.00 one I selected. I believe another sign indicating the $20.00 pajamas were priced at $9.99 would have helped. It was frustrating that they did not honor the $7.99 price as indicated by the sign. I kindly request a gift card be sent to me for at least $2 to make up for the inconvenience of being overcharged and the unprofessional behavior of the associate. I prefer not to go back and stand in line again for this error to be rectified. Thank you.

On Black Friday, I purchased a multitool kitchen set as an order pickup. At the store, the package felt strange, but the label seemed correct. However, when I opened it at home, it was a blanket instead. When I returned to the store for an exchange, the staff member quickly refunded me without offering the correct item. They mentioned there were still 30 in stock, suggesting I look for it myself. I inquired if I could get it at the same price, and she advised me to bring the receipt to customer service later. After waiting in long lines and now being asked to search for the item and queue again, I opted to leave. I plan to search for the item elsewhere to avoid the hassle.

I have two orders placed. Order Date: November 21, [redacted] Order Number: [redacted][redacted] Order Date: November 19, [redacted] Order Number: [redacted][redacted] Both of my orders were set for Pick Up in Store. I went to pick them up and only got 4 out of the 6 items ordered (each order containing 3 items). I collected them on December 4th, [redacted]. The next day, I saw they were still shown as "In transit to store" and mentioning a 4-7 business day timeline when I clicked on them. It has already been longer than that. Today, when I checked, the items were still not available. When I looked closer, it showed the option to purchase them again for in-store pick-up. I do not want to buy them again. I am leaving for vacation on the 21st, and these are intended as Christmas presents. I urgently need them before I go. If the items are in-store, why is my order not complete? The money is still on hold, $25 plus tax. I request to collect the items by tomorrow or cancel the order so I can go to Kohl's. Their service seems more efficient, providing timely updates on all orders.

I discovered three unauthorized charges on my JC Penney credit card (ending in [redacted]) for October and November. I reported this to the fraud department, leading to the temporary closure of my account for investigation. I now wish to retract the inquiry as the issue has been resolved. My apologies for any confusion. Thank you for your assistance in this matter. Due to a temporary phone issue, I will follow up with an email. Sincerely, Christine R. Weader [redacted] Turner Rd. Palmyra, NY [redacted]

I am having trouble reaching a live person to help me with obtaining a rebate without the UPC code from the product box. Due to my printer not working, I couldn't print the online rebate form right away as advised by JCPenney. Since I have never done rebates before, I wasn't aware that the UPC code from the box was necessary. Unfortunately, the box was recycled after the product was used, so I no longer have the UPC. However, I do have the purchase receipt for the coffee maker showing all the relevant details. I have already contacted the store where I bought it, but they were not able to assist me. The automated system for "Rebate Customer Service" didn't address my specific issue. I just want to find a way to claim my $14 rebate. Please reach out to me at [redacted] or through my email [redacted] I would greatly appreciate any help. Thank you, Kenn B.

I visited JC Penney’s at Yorktown in Lombard, IL to buy a shirt for my husband for Christmas. While waiting in line, the person ahead of me had a candy bar coupon, which she got from a nearby table. I tried to find one but didn't see any, planning to ask at the cashier. Later, a cashier left the register, got a candy bar from a box on the table, and returned to the register. Assuming they were supposed to give them out, I took one. The cashier loudly told me off, and embarrassed, I threw the candy bar and shirt on the table and left without a scene. I had just spent $[redacted] on a 14k gold necklace in the jewelry department, where the service was excellent. I plan to return the necklace and will no longer shop at your stores. In the past, the candy bar coupons were handed out by employees at the door, but now it seems to be at the cashiers' discretion. Next time, please clarify this in your ads. Kathleen D. from Villa Park, IL.

I made a purchase on December 5th for a blanket. While trying to use a $10 off $10 or more coupon, it didn't work, so I contacted customer support. They advised me to place the order without the discount and promised a refund within 5 business days. I have yet to receive the refund as promised. Additionally, the order was placed on December 5th, but I only received a confirmation email on December 15th prompting me to pick up the order. After driving an hour to collect it, the item was not available. I returned home only to receive a call the following day informing me that I could pick it up. This back-and-forth has been frustrating. Can you assist me with this issue? Thank you.

I purchased a swaddle blanket with a monster print online. Although I received the package today, it contained a swaddle me blanket with a paper airplane print instead of the monster print I selected. This is disappointing, especially given the long wait time and the urgency of needing the blanket for our newborn. I never received any notification that the item could be different from what I ordered. Despite the mix-up, I will have to use this blanket for now as I cannot find a suitable replacement locally.

I was disappointed when I couldn't do a direct exchange for the shoes and socks I purchased online as a gift due to sizing issues. Customer service only offered a refund and I had to repurchase the same items at a higher price. The socks were $8 more and the shoes were $20 more, which was unexpected. I just wanted a size exchange, but ended up spending more money. It was challenging as the recipient was present. While I am a fan of JCPenney, I felt taken advantage of on this occasion. I didn't budget for the extra cost. I'm hoping for a resolution, maybe a gift card. I've been trying to email this concern but keep getting an error message. Please assist with this issue.

Hello, a portion of my order has been delivered, but unfortunately, one item is in the incorrect size. I would like to return it and receive the correct size. The item in question is the Black Yu Regina Boot-6097q in size 11; however, I received a size 7.5. The return information with the order states that I am responsible for the postage. Given that this mistake is not on my part, JCPenney should cover the cost of return postage. Kindly provide me with a prepaid postage sticker for UPS via email. Thank you. - Barbara M.

My name is Leslie Harness, a hospice nurse at Bluegrass Care Navigators in Hazard, KY. I want to share my disappointment with the general manager at JC Penney in Hazard. Our volunteer coordinator reached out to the store about a family in need who cares for their ill grandchildren. The store agreed to help but when it came time to sign forms, the general manager was unavailable. Despite multiple attempts to contact them, we received no response. Fortunately, kind-hearted individuals in the community stepped up to ensure the children had a Christmas. It would have been better if JC Penney had been honest from the start rather than giving false hope. This experience has soured my opinion of the store, and I doubt I will return. I hope this message reaches the appropriate individuals. Thank you.

I need to pick up my Christmas order at JCPenney in North Myrtle Beach, SC by December 26th. JCPenney is threatening to return my order if I don't collect it, but I am currently out of the country until January 9th. The order was expected on December 10th and did not arrive as planned. Unfortunately, I received the notification that my order is ready for pick up after leaving for vacation on the 16th. The order is for 2 pairs of men's Muk slippers. I have already paid shipping fees twice for this order due to it being sent to the wrong address the first time. I hope to avoid having the Christmas gifts returned since they have arrived late, causing inconvenience.

While checking out at a local store with my elderly mother, we experienced a distressing incident. A store associate rudely informed us that we couldn't check out there, despite the lack of a closed sign. When we attempted to get assistance by ringing the bell, the associate dismissively mentioned that she could see us. My mother, who is nearly 60 years old and reliant on an oxygen mask and tank, was trying to complete her purchase when she was told she had to walk to the other side of the store to do so. Due to her condition, I had to accompany her back to the car and return to make the purchase on her behalf. The lack of empathy and assistance provided to an elderly lady struggling with breathing issues while trying to shop for Christmas is truly disappointing.

Firstly, Merry Christmas. I'm contacting you regarding a situation with my elderly neighbor who received a package from her niece in Seattle containing 10 items that seem to have been purchased from your store. The items are individually wrapped in plastic with price tags attached. The package did not come from Penney’s as the niece sent other items as well. Unfortunately, there was no shipping list or return instructions included. My neighbor, who is on a fixed income, cannot afford to return them to her niece in Seattle. We have Penny’s stores in Minneapolis. The items are all size large, but my neighbor is much smaller. We both have disabilities and arranging transportation to return the items is challenging. I wanted to check if you would accept the returns at Penny’s stores in Minneapolis before proceeding. Thank you, D.N.