Good afternoon, to whom this may concern, my name is Vanessa and I recently went to JC...

GetHuman1163673's customer service issue with JC Penney from September 2018

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The issue in GetHuman1163673's own words
Good afternoon, to whom this may concern, my name is Vanessa and I recently went to JC Penny and ended up applying for a JC Penny credit card. I received what I thought to be the *st payment notice but noticed that I was being charged a late fee when I never received the *st notice. I was hoping something could be done about this. If I received the *st notice I would have payed it the same day but unfortunately I never received it and instead I received the *nd late notice
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JC Penney

Customer service issue
Reported by GetHuman1163673
Sep 19th, 2018 - 6 mons ago
I have an issue with JC Penney too
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Seen by 5 customers so far
Similar issue to 969 others
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Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman1163673 started working on this issue
Sep 19th, 2018 12:40am