Problem is NOT fixed

GetHuman977968's customer service issue with JC Penney from August 2018

Help with my JC Penney issue
The issue in GetHuman977968's own words
Trying to locate these pants ... Women's plus Liz Claiborne Sophie dress pants is showing a "new" item, but every size is out of stock online?? How is that possible? I'm looking for a size **
Frustrating because how could a new item be out of stock in every store and online?
finding these pants in a size **
I've been a J.C. Penney customer for a long, long time, I expect good customer service in locating these pants.
Tried ordering online in stores farther than ** miles
I have an issue with JC Penney too
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JC Penney

Online
Customer service issue
Reported by GetHuman977968
Aug 11th, 2018 - 7 mons ago
I have an issue with JC Penney too
Fixed
Seen by 8 customers so far
Similar issue to 671 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman977968 started working on this issue
Aug 11th, 2018 1:22am
GetHuman977968 indicated the issue is not fixed yet.
Aug 11th, 2018 8:19pm
GetHuman977968 indicated the issue is not fixed yet.
Aug 11th, 2018 8:27pm
GetHuman977968 indicated the issue is not fixed yet.
Aug 12th, 2018 11:02am
GetHuman977968 indicated the issue is not fixed yet.
Aug 12th, 2018 8:13pm
GetHuman977968 indicated the issue is not fixed yet.
Aug 14th, 2018 6:33pm
GetHuman977968 indicated the issue is not fixed yet.
Aug 15th, 2018 3:17pm