Good Afternoon. I placed an order, via your website, on July **th. I have yet to receiv...

GetHuman943614's customer service issue with JC Penney from August 2018

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The issue in GetHuman943614's own words
Good Afternoon. I placed an order, via your website, on July **th. I have yet to receive my order. I understand that I used standard shipping and I have ordered from you all within the last few months, but I still received my order in a week or less. Your website says that I should receive my order by August *th. However, when I click on the tracking number, it takes me to the UPS website where it basically states that they do not have the package. I contacted UPS and they do not have it. This is the *th business day and I’m pretty sure that they should have the package by now. Yes, there system is up to date. I have been checking UPS for the last couple of days and UPS still does not have the package. Can you please confirm that my package has been shipped and the date that is was shipped?

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JC Penney

Customer service issue
Reported by GetHuman943614
Aug 2nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 570 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman943614 started working on this issue
Aug 2nd, 2018 6:09pm
GetHuman943614 shared this issue with your circles on Google+
Aug 2nd, 2018 6:09pm

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