I placed this order online on June *th, and received all but one item. I picked up my o...

GetHuman831642's customer service issue with JC Penney from June 2018

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The issue in GetHuman831642's own words
I placed this order online on June *th, and received all but one item. I picked up my order on **** and was told the item wasn't in, and I have been calling ever since to get an update of when I can expect it or to get tracking information. Every time I call, after being transferred all over the store no one has an answer for me. Finally I was told it would be there on the **th so I called on the **th to confirm it was there and I spoke with a woman that said "it's not here, I don't have any tracking information and can't get it, and I don't even know what the item is that you are waiting for". I called customer service today instead of the store which has given me no help at all, and was given the tracking information, and told that it had in fact been delivered on ******* at **:** am and signed for by Patty. I am still being told it is not in. I need to confirm this is in so I can pick up what I paid for, and should be compensated for this inconvenience.

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JC Penney

Customer service issue
Reported by GetHuman831642
Jun 29th, 2018 - 5 years ago
Seen by 12 customers so far
Similar issue to 389 others
0 customers following this
Items needed
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Name on the order


GetHuman831642 started working on this issue
Jun 29th, 2018 2:03am
GetHuman831642 indicated the issue is not fixed yet.
Jun 29th, 2018 3:06am