How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Interactive Brokers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-2.
Here is how our research team describes the way the Interactive Brokers phone system greets you: Welcome to Interactive Brokers for English Press 1. If you are an existing client, press 1. If you have an application in process, press 2. If you are not a client and are interested in opening a new account, press 3.
Below are some clips we've found from Interactive Brokers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"The Interactive Brokers. For English, press one.
We are currently experiencing higher than normal wait times.
If your issue is not urgent, please consider using our live chat or message center options.
If your issue is urgent, please stay on the line.
If you are an existing client, press one."
Excerpt from a call with Interactive Brokers
Monday, March 11, 2024 4:31 PM
They may ask you to enter information with the dial pad
"Welcome to Interactive Brokers.
For English, press one.
If you are an existing client, press one. If you have an please enter the numeric portion of your account number now followed by the hash sign."
Excerpt from a call with Interactive Brokers
Tuesday, April 9, 2024 8:35 PM
What are the hours and when should I call?
Interactive Brokers operates the call center for this 877-442-2757 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Interactive Brokers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Interactive Brokers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Interactive Brokers is Saturday.The most busy day to call is Wednesday, which averages 160% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Interactive Brokers is Tuesday.
Why call this Interactive Brokers number?
Below is a sample of recent calls to Interactive Brokers, and their purpose. Are any of these similar to the reason you are trying to call?
Account configuration questions: "I wanna do several different things here, like, with my account configuration."
- From a call lasting 33m 43s , Apr 9, 2024 8:35 PM
Custom report date issue: "I want to pull weekly unrealized and realized PNL with dates attached."
- From a call lasting 15m 27s , Mar 20, 2024 1:48 PM
More Ways to Contact Interactive Brokers Customer Service
There are of course other ways to contact Interactive Brokers customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Interactive Brokers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Interactive Brokers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Interactive Brokers agent. This phone number is Interactive Brokers's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-442-2757 include and other customer service issues. Rather than trying to call Interactive Brokers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Interactive Brokers has 1 phone number. It's not always clear what is the best way to talk to Interactive Brokers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Interactive Brokers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Interactive Brokers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.