Does Interactive Brokers offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Interactive Brokers below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Interactive Brokers phone number to document the phone system.
Here is how our research team describes the way the Interactive Brokers phone system greets you: Welcome to Interactive Brokers for English Press 1. If you are an existing client, press 1. If you have an application in process, press 2. If you are not a client and are interested in opening a new account, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-2.
Below are some clips we've found from Interactive Brokers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"The Interactive Brokers. For English, press one.
We are currently experiencing higher than normal wait times.
If your issue is not urgent, please consider using our live chat or message center options.
If your issue is urgent, please stay on the line.
If you are an existing client, press one."
Excerpt from a call with Interactive Brokers
Monday, March 11, 2024 4:31 PM
They may ask you to enter information with the dial pad
"Welcome to Interactive Brokers. For English, press one.
We are currently experiencing higher than normal wait times.
If your issue is not urgent, please consider using our live chat or message center options.
If your issue is urgent, please stay on the line.
If you are an existing client, press one. If you have an application please enter the numeric portion of your account number now followed by the hash sign."
Excerpt from a call with Interactive Brokers
Monday, November 18, 2024 6:43 PM
What are the hours and when should I call?
Interactive Brokers operates the call center for this 877-442-2757 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 245 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Interactive Brokers call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Interactive Brokers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Interactive Brokers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Interactive Brokers is Sunday.The most busy day to call is Wednesday, which averages 392% more phone calls by comparison.Again, this is based on a sample of 245 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Interactive Brokers is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Interactive Brokers staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Interactive Brokers
Below is a sample of recent calls to Interactive Brokers, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about automated purchasing: "I'm trying to make a purchase of that where I cost average into it."
- From a call lasting 4m 54s , Dec 12, 2024 7:35 PM
Information about why customers call Interactive Brokers is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Interactive Brokers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Interactive Brokers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Interactive Brokers agent. This phone number is Interactive Brokers's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-442-2757 include and other customer service issues. Rather than trying to call Interactive Brokers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Interactive Brokers has 1 phone number. It's not always clear what is the best way to talk to Interactive Brokers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Interactive Brokers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Interactive Brokers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.