Instagram Customer Service Issues

On the same day, both my phone and computer stopped working, and unfortunately, I lost the passwords to my Instagram account and my primary email address, [redacted] The phone number linked to these accounts, +[redacted]1, got blocked while I was in Thailand for an extended period. Among my accounts, the main one is Dancefittour, with additional ones named marie_kirilyus, phangan_detox, and marie_yoga_phangan. After recovering my Google account, I could only access the one I used most recently, which is marie_yoga_phangan. I have funds in the other accounts, and it is crucial for me to regain access to them. Any assistance in restoring these accounts would be greatly appreciated.

Subject: Account Assistance Request Dear Sir or Madam, I have an account under the username: wellnesmassage17 (please refer to the attachment). Unfortunately, the email address associated with it has been hacked. When I use the username wellnesmassage17 to log in and request a password reset, an email is sent to v******a@y***.de, which is incorrect (see attachment). As indicated in the account, it is linked to my website www.wellnessmassge-lima.de. I kindly request that you update the email address to my company website [redacted] for the aforementioned account. Once the email address has been changed, I will request a new password and verify my identity accordingly. If changing the email address is not feasible, I would appreciate it if you could delete the account wellnesmassage17. Furthermore, I have another private account with you that is functioning without any issues. It is registered under the username: munique1421 and the email address: [redacted] You can contact me at +49 [redacted]4 or +49 89 [redacted]9, or via email at [redacted] Thank you for your efforts and support. Sincerely, Marilene Wilms Wellnessmassage Lima

Whenever I try to log in to Instagram, I receive the same error message that states my account was compromised due to sharing my password for likes or followers, against their guidelines. It instructs me to change my password, but the link provided is not working. I have not shared my password. I am unable to proceed further. Can anyone assist me with this issue? My Instagram user ID is Justincredible Mathew, and my email is [redacted]

Hello, On April 1, [redacted], between 4:00-5:00am, I was locked out of my Instagram account due to "suspicious activity," which I suspect was caused by viewing and following too many accounts as I struggled with insomnia. Instagram asked for a verification code to be sent to my Hotmail email for confirmation, but I am unable to access my Hotmail account. I believe Outlook may have deleted it or I might have been hacked. Despite entering the correct password, I cannot log in, and since I rarely used the account, I cannot recover it using Outlook's form. As a result, I cannot retrieve the verification code. However, I remember all the details of my Instagram account, including past passwords and activity dates. Additionally, my Instagram is linked to my Facebook, which is connected to my Gmail and phone number. I am ready to follow any necessary steps to regain access to my account. Hoping for a human response and assistance in resolving this matter.

I seem to be experiencing an issue with logging in to my account, @lavender.bread. Once I enter my password, a verification screen appears requesting my phone number. After entering it and attempting to receive an SMS verification code, I am not receiving any messages. This problem persists on the app and when I log in via computer. Instagram's email verification option is also not working. The constant appearance of the 'Verify your phone number' screen is preventing me from using the app effectively. As this account holds significant importance for me, this situation is causing considerable distress. I would greatly appreciate assistance with resolving this matter.

Around 4:00-5:00 am on April 1, [redacted], I was locked out of my Instagram account likely due to "suspicious activity" from following and viewing too many accounts while struggling with insomnia. Instagram requested a verification code be sent to my hotmail address, but I cannot access my hotmail account. I suspect it could be due to Outlook deleting my account or being hacked. Despite entering the correct password, I cannot log in since it's an old account I rarely used. Unfortunately, I can't recover it through Outlook's form. However, I have detailed information about my Instagram account, including past passwords and activity dates, and it's linked to my Facebook account, which uses my gmail and phone number. I am willing to cooperate to regain access. I suggest that Instagram could assist me by sending the verification code to my gmail or phone number linked to my Facebook account, which is connected to my Instagram. Alternatively, it would be helpful if Instagram could allow me to log in through my Facebook account.

Hello Support Team, I am reaching out seeking assistance with my Instagram account. Around 4:00-5:00am on April 1, [redacted], I found myself locked out due to suspected "suspicious activity" as I engaged in following and viewing multiple accounts. Attempting to verify my identity, Instagram prompted me to send a verification code to my hotmail email, which unfortunately I am unable to access. It seems my hotmail account may have been compromised or deleted by Outlook. Despite correctly entering my password, I cannot log in. Although I have not used this email account for communication, I am stuck without the verification code. Nevertheless, I have essential information about my Instagram and Facebook account, including past passwords and activity dates. My Instagram is linked to my Facebook, which in turn is linked to my gmail and phone number. I am eager to cooperate with the recovery process to regain access. I hope this information aids in the account recovery. Anticipating your response, and I trust I am communicating with a human! Sincerely, A human

To Whom It May Concern, My name is Norberto Llopis. I opened an Instagram account (norbertollopis8) about a week ago, and it got blocked yesterday. Today, I am unable to access the account, and the message indicates it was closed for violating terms. I have carefully reviewed the terms today and think the issue might be that I used my account from both my Android device and laptop, a condition I was not aware of before. This is my first account with your platform, and after a week of trying to connect with all my friends, it would be very upsetting if it were to be closed. I wanted to inquire if there is a way to recover the account. If so, I would also like to know how I can be authorized to use both devices. Please advise. Best regards, Norberto Llopis

To whom it may concern, My name is Norberto Llopis Segarra, and my username is norbertollopis8. About a week ago, I opened an Instagram account which got blocked yesterday. Today, I am unable to access the account, and the notice says it has been closed for violating the terms. I carefully reviewed the terms today and think it may be because I used the account from both my Android device and laptop, a condition I was not aware of before. This is my first account with you, and after spending a week trying to connect with all my friends, it would be frustrating if it was closed. I was wondering if there is any way to recover the account. If so, I would also like to know what steps I need to take to use both devices. Please advise, Norberto Llopis Segarra

I have used my Instagram account without any issues for years. Last week, when I tried to log in, it said I violated the terms. Despite my attempts to appeal, they haven't responded to my emails. I completed the form with my details and even sent a photo of my face with the required information, but I still have not heard back. I've reached out multiple times for an update but received no response. I've put so much effort into my account and I'm desperate to regain access to it.

Dear Sir, This is my official Facebook account. I linked my Instagram account to my Facebook account. After a week, my account was disabled, and now I cannot log into my Instagram and Facebook accounts. I have always followed the Facebook community guidelines and have not done anything wrong on my official Facebook account. Please help me recover my personal Facebook account and reactivate my Instagram account. Thank you, [Sincerely], [Initials]

Recently, I encountered a problem with my Instagram account. I received a code on my phone to refresh my account, but it never came through. After trying to log out and log back in, I kept getting an "unknown network error." When I tried to locate my account, it showed that my username didn't exist. A friend even sent me a screenshot that indicated my account was either deactivated or something similar. Despite emailing Instagram and sending a picture of myself with a handwritten code, I haven't received a response. I'm eager to resolve this issue and would appreciate any assistance. Thank you.

Hey Instagram team, I recently updated my phone and the Instagram app, but my reels theme is still displaying in the old version. I am a regular user of Instagram and would like to access the new reels features. When I open a friend's account, I can see the new version of reels, but when I try to create reels with photos, I receive a message stating that photos are not supported for reels. I have been facing this issue for two weeks now. I reported the problem two days ago, but have not received any response. I am frustrated with this situation. Even after updating Instagram today, the problem persists. The old version is still showing, and it says photos are not supported. Please help me resolve this issue promptly. It has been almost three weeks with no solution. I keep updating, but the problem remains. Can you please provide a solution to this issue? Thank you.

Добрый день, Меня зовут Л.И. Бондарев, и я обращаюсь с просьбой разблокировать мой аккаунт @lionya_bondarev в Instagram. Я готов предоставить любые документы и фотографии для подтверждения владения аккаунтом, номером телефона, почтой и другой информацией. Мой профиль имеет важное значение, так как он принадлежит моей компании. В нем содержится около [redacted] записей, потрачено более 50.[redacted] рублей на рекламу в Facebook, а также опубликованы уникальные материалы, способствующие развитию социальной сети. В моем профиле есть личное фото, оригинал которого могу предоставить, а также привязанный адрес электронной почты, который готов подтвердить. Я изучил Нормы сообщества Instagram и Facebook, понял совершенные ошибки и готов соблюдать правила в будущем. Извиняюсь за возможные нарушения.

I am writing to appeal the decision to permanently deactivate my Instagram account. I believe this action was a mistake as I have not violated any of Instagram's rules. My account contains valuable memories, including holiday photos with loved ones who have since passed away. Trusting in Instagram, I stored all these precious moments on my account, which has now been disabled. I am pleading for the return of my account as it holds irreplaceable photos from work projects and personal memories. It has been over a week since my account was disabled, and despite multiple emails to Instagram, I have received no response. Please help me regain access to my Instagram account with the username serine_bens_.

Hello, My account was deactivated two days ago, and despite multiple sign-in attempts, I couldn't access it. I completed a form and received an email from Facebook support requesting a photo of me holding a code with my full name and username. I responded to them 24 hours ago, but I haven't received any confirmation that my email was received or if they will respond promptly. My Instagram account is crucial to me, and I am certain that the Instagram team has made an error as I never violated any rules. I consistently comply with all guidelines and always share photos of myself. The past two days have been extremely disheartening for me. Please respond to me at your earliest convenience. Best regards, Chloe Instagram ID: chloeneg_

Hello, I am reaching out regarding the deactivation of my Instagram account a week ago. I have used Instagram for 9 years, invested money, time, and effort while always adhering to the community guidelines. I have not violated any terms and request a brief review of my situation. The sudden suspension has left me distressed as I consider it a vital tool for my work. I have submitted several emails providing identification proofs such as my passport and images with codes as requested. Please consider my appeal. Thank you for your cooperation. Best regards, P.

Hello, I am reaching out because my account was disabled two days ago. Despite attempting to sign in numerous times, I have been unsuccessful. I completed a form, then received an email from Facebook support requesting a photo of myself holding a code with my full name and username. I responded to their email 24 hours ago but have not received a confirmation that they will review my email promptly. My Instagram account is vital to me, and I am confident that the Instagram team made an error as I have always followed the rules and shared pictures of myself. The last two days have been disheartening, so I would appreciate a prompt response. Thank you, Chloe Instagram ID: chloeneg_

Buenas noches, necesito ayuda para recuperar mi cuenta de Instagram que fue tomada por alguien de Venezuela y está extorsionándome pidiendo dinero. Tengo capturas de pantalla de la conversación que tuvimos en WhatsApp donde me solicita dinero para devolverme la cuenta. Solicito la colaboración de Instagram para recuperarla. Mi número es +[redacted]88. Gracias, Bogotá, Colombia.

My Instagram account has been temporarily locked due to suspicious activity. It appears to have been compromised by a site that looks like Instagram, referred to as a phishing attack in the notification from Instagram. To regain access, I need Instagram to send a verification code to the email or phone number linked to the account. Unfortunately, I can't access them as they are no longer in use. I have been using this account for about 10 years and the current email and phone number are outdated. Any assistance in resolving this would be greatly appreciated. Thank you, L. Roos