Instagram Customer Service Issues

On October 4, an issue occurred with my Instagram account, leading me to be logged out and unable to regain access. I suspect I was hacked, coinciding with a notice from Apple about leaked passwords. Despite multiple attempts, I cannot log in successfully. After entering my phone number for a confirmation message, I do not receive the text. Password reset attempts have also been unsuccessful. Additionally, I encountered a challenge when trying to request support due to the Instagram app not allowing the Apple keyboard to function properly. My friends see "user not found" when trying to view my account, suggesting it may be disabled. I am seeking assistance after exhausting all other options on Instagram's support pages. This is my final attempt to resolve this issue.

Subject: Issue with Instagram Account Dear Instagram Team, I am writing to address an issue with my Instagram account, @silky_sil_. I have been using this account for over 6 years without any problems. However, since yesterday, I have been unable to log in as it now shows "user not found." I have not deleted or deactivated my account, and I am certain I have not violated any Community Guidelines or Terms. I have attempted to use the online appeal forms on help.instagram.com, but it continues to show "user not found" when I enter my username. Therefore, I am reaching out via email for assistance. I hope to hear from you soon as Instagram is a platform I greatly enjoy using. Thank you for your attention to this matter. Sincerely, Asiedu Silvia Kyerewaa

I recently posted two stories on Instagram and used a third-party app called Reports to monitor my followers. After using the app, Instagram put my account under review for 24 hours, and it was then disabled for violating their terms. Despite reviewing the terms carefully, I disagree with their decision. I tried to appeal through Instagram's help center, but I can't access my account to confirm my identity and submit the form. I reached out to Facebook as instructed, but I haven't heard back in three days after sending the requested photo and information. I am unsure of what steps to take next.

While using Instagram, I suddenly got logged out. I was prompted to enter my phone number for a verification code, but each time I tried, an error occurred, preventing me from inputting the code. Upon checking with friends, they mentioned that my account appeared as unavailable or deactivated. I have always followed the guidelines during my 5 years on the app without any warnings. It seems like my account was deactivated without any clear reason. This situation is frustrating as I have important pictures on there that I do not have saved anywhere else. Starting a new account and refollowing everyone is not something I want to do.

I am seeking assistance as I am unsure if my Instagram account has been temporarily locked or permanently deleted. I recently updated my username, and since then, I have been unable to access my account. Every time I attempt to log in, I receive an error message stating, "Sorry, there was a problem with your request." When I try to request a link for login, it informs me that the link is only valid for 7 days, prompting me to request a new one. I cannot log in on various devices as my account appears as "user not found." Despite not deleting my account, after changing my username to "zayybirdd," it initially mentioned a 24-hour waiting period to log back in, but it has been two weeks now. I urgently require assistance from Instagram support as my emails to them remain unanswered. Original username: isaiahhogan. Current username: zayybirdd. Email: [redacted].

Hello, I wanted to bring to your attention that the verified account of @ericanlewedim has been under a shadow ban for the past two months. As a contestant on the recently ended Big Brother Naija lockdown [redacted], she is finding it hard to gain more followers due to this restriction. Her fans, like myself, would greatly appreciate it if this ban could be lifted. It seems that some supporters of other housemates are deliberately reporting her account to hinder her growth. It's unfair for her to face this issue when she hasn't done anything wrong. We truly hope you can investigate and remove the shadow ban on @ericanlewedim's account. I am a dedicated fan who admires her. Thank you for looking into this matter.

Hello Instagram Support, I am writing to address an issue with my Instagram Account. It has been temporarily disabled by Instagram. The reason provided is that I unfollowed multiple accounts in consecutive days. This year, I realized I want to limit my following to focus on friends and those I truly admire. I believe my recent activity may have been misunderstood. If possible, I would appreciate assistance in managing my following list. I understand and respect the Community Guidelines.

Hello IG Team, I recently discovered that my IG profile (marina_bozzo_goldyoung) was blocked due to unusual activity, although I did not engage in any suspicious behavior. After being logged out of my account, I have been unable to log back in. It appears as if my user profile has vanished from Instagram without any prior notification. When I attempt to access my account, a code is sent to my phone instructing me to wait for verification within 24 hours to regain access. However, over a week has passed, and I am still unable to log in. I am concerned about the possibility of permanently losing access to my account, as this situation has never occurred before. I would appreciate any assistance you can provide. Thank you, Marina Bozzo

I am currently unable to access my Instagram account because the verification code was sent to my old email address, which I no longer have access to. I have attempted to contact Hotmail about accessing my old email account, but they are unable to assist me since I have not used the account in over two years. I am reaching out to see if there is a way for Instagram to send the verification code to my new email address so that I can regain access to my account. Losing access to my account would mean losing all my followers, photos, and memories stored there, so any assistance in resolving this issue would be greatly appreciated.

Yesterday, I initiated my first promotion for my account, @qualitycursedcreations. Initially, there were issues as the timer started ticking down while awaiting approval. After getting it up and running, I paused it overnight to boost exposure because of the delayed start. However, upon resuming it today, I noticed the timer had continued counting down, leaving only 4 hours of the 24-hour promotion remaining. It's frustrating that the timer doesn't pause when I do. The lack of clarity on this when pausing is disappointing. I would appreciate a reset or a refund. I understand you may not be able to assist directly, but I wanted to share my dissatisfaction with this experience. Apologies if I come across as rude; I'm just frustrated. Thank you for your help. Regards, Lacey L. @qualitycursedcreations

Hello, I am seeking assistance as I am unable to contact Instagram directly regarding an issue with my account. On October 6th around 5 am in Brisbane, my Instagram account was logged into twice, which was not done by me. Throughout that day, I did not face any problems. However, this morning, I discovered that I had been logged out of my account, and when I tried to log back in, it stated that my user was not found. I also found an email from October 6th at 10 pm confirming a password change that I did not authorize. Despite searching, I cannot locate my account on any other Instagram profiles. I did not give permission for my account to be deleted or for the password to be changed. My account username is izychristodoulou, and the associated email is [redacted] I am requesting assistance in reinstating my account as I suspect it has been deactivated without my consent. Thank you.

I have two similar accounts on my cellphone, one set up by my employee and the other by an unknown person. We want to delete the one we don't use, but we don't have the email address or password to do so. When we got a new cellphone, an account we don't recognize was already downloaded. The incorrect account username is "gozenexpress," and the correct one is "gozen_express." Both accounts are on the same device, creating confusion. We've attempted to change the password or reset the account but have had no success. How can we delete or reset the password for the account we don't want to avoid confusion with our customers? We have updated pictures on both accounts, confirming one is not ours.

Hello, I am reaching out because my business Instagram account, @pamcocoen, has been deactivated by Instagram for alleged violations that I did not commit. I have been attempting to contact Instagram and Facebook support without success in finding a resolution. I am deeply troubled by this situation as all the content on my account belongs to me, with some photos even bearing my watermark. I have put a lot of effort and dedication into building this account, and its sudden removal has left me feeling overwhelmed. If there was a misunderstanding that led to a report against me, I am willing to provide any necessary proof of ownership. I am eager to understand who reported my account and clear up any misconceptions. I firmly believe that I have not breached any of the platform's rules, and I am prepared to defend my position, even if it means legal action. It is crucial for me to regain access to my account to protect my intellectual property and maintain my online presence. I kindly request your assistance in the reinstatement of my account and a fair resolution to this unjust situation. Thank you, Pam Co

A person named Lynn Rossi @surrealboxcinema took a picture of me playing the violin without permission. She is posting the photo without consent, which is causing me distress. I own the copyright for the riot fiddle logo, and there was no agreement made for her to use my image. I have sent her a DMCA letter and a cease and desist letter regarding this matter. Lynn's contact information is [redacted] and [redacted] She is violating copyright law by using the photo without authorization. The picture was taken without permission from another photographer, and I am now facing threats due to its posting. I am requesting Instagram to either remove her account or delete the photo to prevent further harm and defamation caused by its distribution. -Kermit Ty Poulson

Lately, I have been facing a constant issue with my story posts being reported and taken down without any valid reason. Although I understand the removal of my most recent post, where I shared about a Disney+ account and a gift card for my followers' enjoyment, it is concerning to be flagged for "violence." It seems unfair that one individual can wield so much authority, posing a risk of account deletion. You can find me on Instagram at @giftydaily.

Our business account was hacked two days ago around noon. Upon attempting to log in, we received a message stating our account has been temporarily deactivated due to suspected hacking. After clicking "continue," we were prompted to confirm our ownership to regain access. However, a keyboard glitch prevented us from submitting the form. We are small business owners, students relying on this Instagram account for income and marketing. We are in urgent need of assistance to regain access to our account. We can provide proof of domain ownership and any other necessary verification. Your prompt help is greatly appreciated. Best regards, Bror

Yesterday, I used the app "Reports +" to see who unfollowed me on Instagram. However, upon returning to Instagram, I was surprised to find my account disabled with instructions to request a review within 30 days. I followed the steps provided, but I'm not receiving a security code after entering my phone number multiple times. I then submitted a form to the Instagram help center, detailing the situation and providing my username and email. Soon after, I received an email requesting a photo of myself with a specific code on a piece of paper. I am anxiously waiting for a response. My Instagram account is vital as I operate a sports cards business through it, with over 6k followers and 1k story viewers. I use it daily to sell cards and it's crucial for my business. I am determined to do whatever it takes to regain access to my account.

I'm Julia Maher, and I'm looking to delete my old Instagram account, @beautybyjuliaxoxo, created a few years ago. Unable to access it as the linked email and phone are outdated, I can't log in. Kindly assist in permanently deleting the account. Please advise on any necessary identity verification steps required.

I need assistance regaining access to my account. My Instagram account, @lydiakudret, was locked due to "suspicious behavior" like phishing. Despite requesting the code to unlock my account via email, I am not receiving it. This account is crucial to me. I am uncertain what triggered this lockout. Is there a way for me to receive the code through an alternative email or my phone? Although I can access my email, the code is not coming through. I am deeply concerned about my Instagram account. Your help is greatly appreciated.

My account got hacked, and the hacker deleted close to [redacted] photos and highlights, along with some accounts I followed and followed me. After responding to Instagram's initial email, I regained access to my account. Despite emailing and filing numerous reports, my photos and highlights haven't been restored, and there has been no response from Instagram. Restoring my page is crucial as I use it for business purposes. I am eagerly waiting to figure out how to reach Instagram to have everything fully restored.