Instagram Customer Service Issues

I recently noticed unusual activity on my Instagram account and changed my password. Now, I'm unable to log in as I'm not receiving the security code on my phone despite multiple attempts and waiting periods. I've tried different devices and incognito mode to troubleshoot, but to no avail. I previously contacted support and followed their instructions to verify my identity with a photo and code, but haven't received a response. Since I can't locate my backup codes, I'm at a loss for what to do next. Access to my account is crucial as it contains personal photos that I would like to retrieve. Your assistance in resolving this matter would be greatly appreciated.

Approximately two months ago, I made the decision to delete all my Instagram posts to start fresh for the summer of [redacted]. However, when I attempted to log back in, I encountered an issue. A screen prompted me to "help us confirm you own this account." Despite following all the instructions provided by Instagram's help center, the problem persists. I tried to reset my password, but my account is not linking to my email, and I am unable to reset the password since my Instagram is not connected to Facebook. Despite reaching out to various contacts for assistance, the issue remains unresolved. I am seeking assistance in resolving this matter so I can regain access to my account. I'd greatly appreciate help in confirming my ownership of the account: ava_masy. Thank you for your support in fixing this.

I recently received a message on my Instagram account offering a work-from-home opportunity to earn money. After reaching out for more details, the individual asked for £[redacted] initially, then requested £[redacted] for registration. Upon expressing my inability to pay and asking for a refund of the £[redacted], he insisted on making additional payments of £[redacted] promising a refund. Unfortunately, after making the payment, I received no information or response regarding the promised tricks. Upon further investigation, I discovered that the individual operates multiple fraudulent accounts under different names with the same scheme. I seek assistance in blocking his account on Instagram and ensuring the safety of others.

I am resending the information in case my previous messages were missed. My phone broke, and I have a new one with a different number. My Instagram account isn't linked to my email, and I can't recall my password. It's crucial for me to retrieve my account as it contains photos of me. I believe the last time I accessed it was in May before my old phone stopped working. Initially, I signed up with the number [redacted], which is no longer in use. My current number is [redacted], and my email is [redacted] Both my old and new phones run on the Android operating system. I recalled my previous username being @why.dont.we_lanes, which I later changed to the current one, @amen_.sinners_. I am willing to provide a photo of myself for verification since my account contains pictures of me. Kindly assist promptly.

Dear Instagram Team, I have encountered two hacking attempts on my band's Instagram account recently. Although I managed to reclaim the account the first time, this time the hacker has changed the password, username, and email, making it impossible for me to access the account or recover it. I kindly request your assistance in regaining control of my account. It holds significance for me and my future career aspirations. Having access to my account, with the username "wagpastyband" and the original email "[redacted]," is crucial for me to continue sharing photos with my audience and followers. Thank you for your attention to this matter. Your help in resolving this issue would be greatly appreciated. Best regards, Calvin K. (Co-founder of Wagpasty)

I appreciate your prompt response. I am currently facing difficulty accessing my account due to an accidental security code request. Following having my phone stolen, I updated my contact information today, June 29, [redacted], with the intention of converting my business account to a personal one. During this transition, I requested a security code. Surprisingly, the code is being sent to two unfamiliar numbers and an email address not associated with me before or after the theft incident. Even the password reset links are being sent to the new information I provided today. This situation has left me puzzled. Original email: [redacted] Phone number: [redacted]4 Device used: iPhone Previous username: avidkouture_

As a 15-year-old baby drag queen using the Instagram account thekarmaohara to support and uplift other young people, I unfortunately encountered consequences when my account got disabled along with a fake one I set up to investigate the harmful Pridefall movement. This action, though well-intentioned, has left me without my main outlet during lockdown and disconnected from my [redacted] followers, mostly fellow LGBTQI youth. I have filled out a form to Instagram explaining the situation but have received no response. I am reaching out for assistance to restore my genuine account and resume my advocacy work. Unfortunately, the contact numbers I tried to reach Instagram and Facebook are not working, making it even more challenging to resolve this issue promptly.

Hello, I attempted to update the email address on my Instagram account last night as the one listed is no longer accessible to me. Upon changing it, Instagram prompted me to confirm my ownership by accessing the old email, which I am unable to do because I no longer have access. I'm unable to find an alternative way to regain access to my account. Can you please assist me in resolving this issue and recovering my Instagram account? Thank you.

My account was unexpectedly hacked into without my knowledge. I was logged off and my account was disabled for allegedly pretending to be someone else. I received a text from someone threatening to hack my account, so I blocked them. Despite this, my account was still compromised 4 days ago and I have yet to regain access to it. The username associated with the account is _xxventacion_. I kindly request assistance in reactivating my account. Thank you for your support, and I hope for a swift resolution. Kindly recover my account and notify me by email. Thank you for your attention.

Good Afternoon, My name is Kevin Appiah, and I am reaching out about my hacked and deleted Instagram account, @ohhkevo.png. On May 27th at approximately 11:05 am, I received an email from Instagram stating that the email on my account was removed. The email provided a link to secure my account, but the link is not working, leaving my account inactive for about 2 hours now. As a small business owner, my Instagram page is crucial for my revenue stream. I have followed the steps to prove my identity, providing codes, my name, Instagram handle, and images as requested, but have not received a response. It has been two months since this happened, and despite my efforts, I have not received any assistance from Instagram. I hope to hear back soon to recover my account. Thank you.

There is an account on Instagram created by individuals who have been stalking and harassing me, not just on Instagram but also on other platforms. The account is using my name, which is copyrighted, sharing personal information about me, and spreading false information. I have reported this multiple times using the option for no account, as well as for copyright infringement. I have sent evidence and screenshots, attempted to verify my identity with my ID, and asked friends to report the account too. Instagram's responses only mention they can't help me retrieve an account, which is not what I am asking for; I am reporting this for impersonation purposes. I urgently need to speak with someone from Instagram to resolve this issue, as these stalkers have already endangered me in the past. Despite reporting threats to the police, no action has been taken.

Hello, I currently have two Instagram accounts: @_cellaaa_ and @cella_lifts. Unfortunately, my second account, @cella_lifts, was temporarily disabled today due to suspicious activity related to a link that was mistakenly sent to me. Although I tried to reactivate it via email, the address I used is from my old school which has since deleted my account as I no longer attend. I can provide any necessary information to confirm my identity and have both accounts linked, which should help prove ownership. I am eager to regain access to my @cella_lifts account promptly. Thank you for your assistance.

My account was compromised, and for some reason, I got locked out. I can't access my account because I no longer have the email or phone number linked to it. I recall my old email, but I can't access it as Gmail won't let me into my old account. It's also linked to my Facebook, but for some reason, the verification is being sent to my old phone number or email. I want my account back. If there weren't hackers messing things up, it would be better. I changed my password because of this issue, and now I can't get in because someone is trying to access it again. The verification process is outdated, and it's frustrating. Please help me retrieve my account as soon as possible.

Dear Team, I sincerely apologize for the recent violation on my account. It was not by me but by a stranger during the time my phone was missing. Upon retrieving my phone, I noticed my Instagram and Facebook accounts were disabled. I have never breached any terms previously and always abide by the policies. These platforms are crucial to my social life, and losing them would be devastating. I kindly ask for your help in resolving this matter. I truly value my presence in the community. Your assistance during these difficult times would be greatly appreciated. Instagram username: aditya_ladha__ Facebook email: [redacted] Registered email: [redacted] Phone: [redacted] Thank you, Aditya Ladha

I logged in searching for Lance Wallnau's ministry and found two accounts. Clicking on one led me to a fake account offering prayer help, which eventually asked to contact me via WhatsApp. I made the error of providing personal information like my city and family's names. They later requested a donation for an orphanage. Realizing this was suspicious, I deleted the messages, blocked the account, and informed the real Mr. Wallnau about the imposter. I urge others to be cautious and report such scams to the authorities for intervention. I have decided to close my Instagram account for good. For further communication, please reach me via email. Thank you. Beatriz B. Britt

My Instagram account has been locked due to "suspicious activity," which I suspect is a hacking incident. When I request a security code to be sent to my phone number, I receive no messages or voicemails. I noticed that the email associated with my account is incorrect, showing v******[redacted] instead of v******[redacted] The phone number on the account seems to have been altered, with the last digits obscured. I need assistance in either recovering my locked account, setting up a new one, or removing the unauthorized user from my current account. Thank you for any help you can provide.

Dear Instagram Team, I am reaching out regarding an ongoing issue with my verified account, @mayaalickaj, which has been taken over by someone who refuses to return access despite my attempts to reclaim it. I am Fatbardha Ulrich, an Albanian singer known by the stage name Maya Alickaj. I have made payments to regain control of the account but have been unsuccessful. I can provide verification through my passport and other means to confirm my ownership. Since losing access, my account no longer has a profile picture, but all original photos remain. In trying to recover the account, I inadvertently created a new unverified account with the handle @mayaalickaj1 due to my limited technical knowledge. This has been an ongoing issue for a year, and I seek your assistance in resolving it. Please contact me via email or WhatsApp at +[redacted] 69 [redacted]. Your prompt attention to this matter is greatly appreciated. Thank you for your time and assistance. I eagerly await your response.

I've had 5 posts removed from my account (@cockmunist). One was for "bullying or harassment", another for "nudity or sexual activity", two for "hate speech or symbols", and one for "sale of illegal or regulated goods." I understand the bullying post removal, but I feel the others should not have been deleted. The nudity post did not contain explicit content. The hate speech posts were flagged due to the use of the term "faggot," a word I, as a gay man, was reclaiming and not using offensively. The other hate speech removal was an image of LGBT protestors holding a sign with the word "faggots", reclaiming it as well. The post removed for sale of illegal goods was a meme, not an actual sale. It seems like the automated systems may have misinterpreted them.

Hello, I am Mayur Patel, and I am experiencing difficulty logging into my Instagram account. My Instagram handle is @mayurpatel1015, and my contact number is [redacted]. The issue arose when I inadvertently provided the wrong password of my old iPhone to a repair shop while fixing my screen, leading them to factory reset it without notifying me. As a result, since I have a new Mac without a backup, I am unable to access the necessary 6-digit code for the two-step authentication. Despite reaching out via email from both [redacted] and [redacted] with images containing the required information, I have not received any response. I kindly request assistance in resolving this matter promptly so I can regain access to my Instagram account. Thank you. Best regards, Mayur Patel

Dear Instagram Support, I recently had my Instagram account disabled unexpectedly. The notification I received mentioned fraudulent content that I do not have on my business account, Articles by Alex. I am a student at Clemson University and my business heavily relies on this account for communication with customers. The sudden deactivation has left me unable to access important order information and has caused confusion among my customers who have been reaching out on my personal account thinking I have blocked them. This has impacted my business negatively, and as a dedicated user who has put in years of effort, I am devastated by this setback. I am kindly requesting to appeal the decision to deactivate my account as I strongly believe this action was taken in error. Your assistance in resolving this matter would be greatly appreciated. Thank you for your time. Sincerely, A.S., Articles by Alex