I received a message asking me to verify that the account is mine after having encounte...

GetHuman-dirasnyd's Hacked or Disabled Accounts issue with Instagram from December 2019

Help with my Instagram issue
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Before contacting them, items GetHuman-dirasnyd may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dirasnyd's own words
I received a message asking me to verify that the account is mine after having encountered similar problems recently while uploading a large number of pictures. In the past, I was sent a code via my email to enter and release the freeze on my account but this time the message refers me to the help page and does not make it possible for me to verify I am me and the account is real. I was not successful in logging in to this account on instagram on my desktop either and so, since I cannot reach a home page I cannot follow the suggestions instagram lists on their help page for similar issues.

GetHuman-dirasnyd did not yet indicate what Instagram should do to make this right.

How GetHuman-dirasnyd fixed the problem

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-dirasnyd
Dec 23rd, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 28962 others
0 customers following this

Timeline

GetHuman-dirasnyd started working on this issue
Dec 23rd, 2019 3:49pm
GetHuman-dirasnyd indicated the issue is not fixed yet.
Dec 23rd, 2019 8:00pm
GetHuman-dirasnyd indicated the issue is not fixed yet.
Dec 24th, 2019 4:58pm