Instagram Customer Service Issues

Archive 119

The following are issues that customers reported to GetHuman about Instagram customer service, archive #119. It includes a selection of 20 issue(s) reported December 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been disabled from adding pictures on Instagram because they informed me that my password was used in other apps. I have changed my password as requested, but I am still blocked from posting, liking, or commenting. This suspension will last for a few days. I find this situation unfair as I was not aware of my password being compromised. Can someone please help me regain the ability to post pictures? My username is aidaghassemi and my email is [redacted]
Reported by GetHuman-aida_gha on Saturday, December 14, 2019 3:11 PM
Hello, I'm reaching out regarding my friend's Instagram account with the ID: yatharth_bhatt. It was disabled on December 13, [redacted], for terms and conditions violation. I want to clarify that his account was hacked, and the content shared was not by him. He is eager to regain access to his Instagram as there are valuable memories and chats he wishes to retrieve. He sincerely apologizes for any content that violated the terms and assures it won't happen again. Please investigate this issue further.
Reported by GetHuman4095111 on Saturday, December 14, 2019 3:14 PM
Approximately a week ago, I received an action block on Instagram for allegedly trying to gain followers using a service. The action block was imposed on December 6, and it was supposed to end today on December 14. However, even though the block should be lifted today, I am still unable to like, comment, or post on my page. As an IG dancer, my fans and supporters are concerned. I need assistance on how to remove this action block promptly.
Reported by GetHuman-jamol on Saturday, December 14, 2019 3:47 PM
Two days ago, when I woke up, I noticed that my Instagram account was logged out. Despite multiple attempts, I couldn't log back in. After checking with friends, they informed me that my account appeared deactivated. I did not deactivate it, and I believe I have not violated any of Instagram's policies. My account holds great significance to me, and I kindly request Instagram to restore it. The email I provided is the one linked to my account. Your assistance in this matter is greatly appreciated.
Reported by GetHuman-nashwin on Saturday, December 14, 2019 6:47 PM
Hello, A few days ago, I temporarily disabled my account and now I would like to reactivate it. However, Instagram is not sending me the text message with the security code needed for login. I have verified that my phone number and email address are correct. When I attempted to seek support, I received an error message stating "invalid parameters." I have tried numerous times without success. Your help with this matter would be greatly appreciated. Thank you.
Reported by GetHuman-kianoush on Saturday, December 14, 2019 7:21 PM
A friend sent me a video asking to forward it on Instagram urgently. Assuming it was important, without viewing it, I sent it to an ID claiming to be theirs, daksh1l._. Regrettably, it turned out to be a prank by dakshil sharma. I apologize for my mistake and the offense caused. My account is now disabled. I kindly request Instagram to reinstate my account. I am deeply sorry for the error and hope for your assistance in reactivating it, as it was essential to me. Thank you for your help.
Reported by GetHuman-nayanson on Saturday, December 14, 2019 7:28 PM
I recently fell for a trick from a friend named Dakshil Sharma who asked me to send a video to them on my Instagram account urgently. Unfortunately, my account got disabled as a result. I value my account a lot and the situation was not intentional. I'm willing to share the call recording where Dakshil told me to send the video if needed. Kindly assist me in recovering my Instagram account; it holds significant importance to me.
Reported by GetHuman-nayanson on Saturday, December 14, 2019 7:32 PM
Last month, Instagram disabled my account without warning or guidance on what to do next. Since then, I've taken it upon myself to gather information and have made numerous appeals through Instagram. They have replied with requests to write a code on paper, but after complying, I have not received any response. After some time, I discovered that my account was deactivated due to impersonation, despite following Instagram's guidelines diligently. Dealing with Instagram's support system can be frustrating and unfair, as they seem unresponsive unless you persist or get lucky. I am in disbelief and feel this situation is unjust. I hope Instagram will reconsider and restore my account as I believe I have been treated unfairly.
Reported by GetHuman4096607 on Saturday, December 14, 2019 8:06 PM
My Instagram account, under the username davenportsonja, has been hacked by Amanda Turner (urielmack). Amanda is using my picture, postings, and profile on her account. I can verify my account and provide my phone number [redacted]. Although my first 6 postings are on my original account, the rest, including my profile and photo, are on Amanda's account. I need assistance to restore my account to its original state.
Reported by GetHuman-sonjada on Saturday, December 14, 2019 8:40 PM
Hello! I recently received an action block on my account for liking, posting hashtags, and commenting. This block occurred two days after it was supposed to expire. I wasn't aware of the like limit at the time, but I am now. Strangely, about two hours after the block lifted, I was blocked again from all actions even though I haven't violated any rules. The message says I will be blocked until the 15th, but I am doubtful it's justified. Could you please assist me with this issue? Thank you!
Reported by GetHuman-sanakri on Saturday, December 14, 2019 9:14 PM
I recently lost access to my account after my phone was stolen. This account is crucial for my work and contains important business information. I would greatly appreciate it if someone could assist me in recovering it. My Instagram username was @angel7alessandra, which was deactivated unexpectedly. My name is Angelique Rohrbach. Please reach out to me at your earliest convenience. Thank you.
Reported by GetHuman4097219 on Saturday, December 14, 2019 10:32 PM
When I tried to log into Instagram today, I received a notification that my account was disabled for "pretending to be someone else." I attempted to provide the requested information and even attached a picture of my driver's license. However, upon trying to submit the form, I received an error message stating, "Your Request Couldn't be Processed." This issue persisted even when I tried accessing it from my computer. I attempted to use both of my regular email addresses, but I still encountered the same error message. I'm unsure if the problem lies with the email address associated with the account. Is there an alternative method to verify my account using my passport or driver's license?
Reported by GetHuman4097249 on Saturday, December 14, 2019 10:38 PM
I am having trouble accessing my Instagram account. Whenever I try to log in with my username, I am prompted to verify my phone number, but I do not receive the verification code. When I try to view the account from another profile, it says it has been removed. The account I am having issues with is @itsdrewpodcast, and my regular account is @andrew_laughs_lucas. My email is [redacted] and my phone number is [redacted].
Reported by GetHuman4097257 on Saturday, December 14, 2019 10:42 PM
Dear Instagram Support, I am writing to notify you that my friend inadvertently utilized a third-party application to receive free likes, resulting in me being unable to access my Instagram account. The platform keeps prompting me to update my password due to a violation of guidelines. However, upon attempting to do so, I receive an error stating "incorrect password" for the third time. In addition, my current email address is not associated with this account; it belongs to a different Gmail account, preventing me from resetting the password. I have been actively using this account since [redacted] and would greatly appreciate assistance in reclaiming access rather than creating a new account. For further communication, you can reach me at [redacted] My Instagram username is: ajinkya_7. Thank you for your prompt attention to this matter. Sincerely, A.
Reported by GetHuman4097377 on Saturday, December 14, 2019 11:17 PM
I recently accessed my Instagram account and decided to update my password. However, I am now unable to log back in because I have forgotten my new password. I have attempted to use various nicknames and other information without success. I'm considering getting a new phone but do not want to start a new account and lose all my connections, including long-time friends from elementary school. I have been struggling to recover my password for six months despite trying everything. Please assist me in resolving this issue.
Reported by GetHuman4097837 on Sunday, December 15, 2019 1:54 AM
Hello, I recently created an account for my wife's business "@fromtheretohere19." Before that, I searched for the business name "fromtheretohere" to check if it was already in use. I noticed there is an inactive Instagram account with the name we want (fromtheretohere). Is it possible to delete the unused account so we can use our preferred business name correctly? Thank you for your assistance. - Peter
Reported by GetHuman-pkeeley on Sunday, December 15, 2019 2:03 AM
I created an Instagram account when I was 10 years old, but now it's inactive, and I can't remember the password or the email I used. The profile picture is embarrassing, and my full name is on the account, making it humiliating. Please, could you remove the account @musicalme30038 from Instagram as soon as possible? Thank you.
Reported by GetHuman-wishfun on Sunday, December 15, 2019 4:19 AM
I'm having trouble logging into my accounts, @mettattaa and @y.xngg, on the app. Interestingly, I can log in through the web browser without any issues. This problem started back in March when Instagram had a malfunction and logged me out of both accounts. While I managed to regain access to my main account, @y.xngg after that incident, I am now locked out again and unable to log in through the app. I even attempted to log in to my friend's account, @_.lixly, but encountered the same 'sorry, there was a problem with your request' message. Strangely, I can log in to my sub-sub account, @y_xngg, on the app. Any assistance would be greatly appreciated.
Reported by GetHuman-erockz on Sunday, December 15, 2019 4:54 AM
Yesterday, while interacting on Instagram, I received an "action blocked" message after posting a new picture and replying to comments. It happened around 4pm on 14/12/19. Today, I'm still blocked and feeling bored. Despite this, when I tried to like posts and unfollow some accounts, I got blocked again. I am seeking Instagram's assistance to remove these restrictions on liking, commenting, and following. I am willing to reduce my activity on the platform by commenting less, liking fewer posts, and following fewer people moving forward. This is all I am requesting from Instagram.
Reported by GetHuman-oagnes on Sunday, December 15, 2019 5:18 AM
I was actively engaging with posts on Instagram by liking, commenting, and following other users when I suddenly got blocked. This happened because I used too many hashtags to increase my interactions. Subsequently, I made the mistake of liking and following too many accounts after being unblocked, which led to another block on my actions. The most recent block for like and follow actions occurred today at around 10 am. I believe Instagram should consider limiting account activities to 60 comments and [redacted] likes per hour, with fewer follow actions allowed. My Instagram handle is @hereisshiyan, and I expected the ban to expire today, but I am still unable to comment, like, or follow.
Reported by GetHuman-oagnes on Sunday, December 15, 2019 5:32 AM

Help me with my Instagram issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!