I am trying to login to my account, but it keeps re-routing me to an existing account...

GetHuman-hbignell's Recover Account issue with Instagram from December 2019

Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-hbignell's own words
I am trying to login to my account, but it keeps re-routing me to an existing account (of which I know the password) and logging me into the account I already have access to. The account I am trying to recover - I have * access as it is my university email from years ago. I can't send the code to my phone - it recovers my instagram account that doesn't need recovering. How on earth do I recover this thing?

GetHuman-hbignell did not yet indicate what Instagram should do to make this right.

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Instagram

Recover Account issue
Reported by GetHuman-hbignell
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 27609 others
0 customers following this

Timeline

GetHuman-hbignell started working on this issue
Dec 13th, 2019 9:29pm
GetHuman-hbignell confirmed the issue is fixed. Hooray!
Dec 14th, 2019 1:39am
GetHuman-hbignell indicated the issue is not fixed yet.
Dec 14th, 2019 1:39am

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