Hi there *I have been locked out of my instagram for over * months now. The username is...

GetHuman-uglyc's Hacked or Disabled Accounts issue with Instagram from October 2019

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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-uglyc's own words
Hi there *I have been locked out of my instagram for over * months now. The username is camerongriffin***. The email I am receiving notifications from instagram is *****@***.com. And the email that I first signed up with is *****@***.com. I have access to both of these but when I reset my password, Instagram is asking me to verify my identity through an email I don’t know & never linked to my account and through an old mobile number that has been disconnected as I just moved home from Australia in August. The devices I have signed in on previously where an Iphone * an Iphone *s, an LG phone & a telstra one. I have sent instagram a photo of me holding up a code several times & can provide my passport* license etc. This is my personal instagram account. I can tell you anything and everything about it, and who I sent my last message to. There are photos of me on it to match my identity. I have asked my friends to report it as It seems it has either been hacked by someone or else a mistake has been made in the instagram app because I don’t understand why I have to verify my identity through an email I never linked. My friends say I have no profile picture now and that photos of myself and my partner have been deleted from my account. I’m wondering if it has maybe been hacked by an ex? I need assistance as online doesn’t seem to be working. My account is important, and I don’t want to create a new one when I have a following and all of my photos from my travels on this account. Please can someone assist and help me. Regards, Cameron

GetHuman-uglyc did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-uglyc
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 76164 others
0 customers following this

Timeline

GetHuman-uglyc started working on this issue
Oct 15th, 2019 7:08am