My email on my account was changed without my knowledge. In order to regain access to my account I have to have security code sent to email linked to my account. Problem is I have no way of access to the e-mail.

GetHuman1990059's customer service issue with Instagram from January 2019

6 views | 30246 similar | 0 following
Help with my Instagram issue
GetHuman1990059's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1990059 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1990059 can let us know if they help or not.
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The issue in GetHuman1990059's own words
Login to my instagram account ... My ex boyfriend changed my e-mail on my Instagram account and I have no way to access the e-mail he changed it to. When I went to login to instagram to change the e-mail back to the original one that I have access to and use on a daily basis, its pops up unusual login attempt detected. The only option it gives me is to have security code sent to the e-mail my ex boyfriend changed it to that I have no way of accessing to even get the security code. I would like instagram support and help team to help me regain access to my account.
My e-mail was changed by an ex boyfriend without my knowledge. Now I can't get past unusual login attempt page without it e-mailing security code to the e-mail he changed it to that I have no access to what so ever.
Helping me regain access to my account. I'm not certain on how instagram support team could help me exactly but I do know there has to be a way. I have the right username and password to login my account I just can't get past the unusual login attempt witch prompts me to send a security code to the email I have no access to.
I have been with instagram since ****. I stayed active in my account my giving followers photos hearts, uploading photos to my account and using direct message frequently. I absolutely love instagram and all the beauty and adventure in the photos and videos that are uploaded to the amazing app
I've tried contacting my ex to try and gain access to the e-mail he put on my account without my knowledge but he will not respond. I've searched the internet and instagram help site for ways to get past this problem for hours now and have got no luck.
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Instagram

Instagram
Customer service issue
Reported by GetHuman1990059
Jan 18th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 30246 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1990059 started working on this issue
Jan 18th, 2019 4:40pm
GetHuman1990059 shared this issue with others over email
Jan 18th, 2019 4:42pm
GetHuman1990059 indicated the issue is not fixed yet.
Jan 18th, 2019 4:59pm

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