Unable to log in to or create new accounts on Instagram app

GetHuman-katzeix's customer service issue with Instagram from January 2019

29686 similar
0 following
Help with my Instagram issue
GetHuman-katzeix's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-katzeix will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-katzeix can let us know if they help or not.
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The issue in GetHuman-katzeix's own words
I was trying to either log in to my old account or make a new one ... I was unable to get into an old account of mine under the username @killerkittn, so in frustration I reported the account for pretending to be me, hoping that would delete the account so I could make another with that email. I am now unable to make another account because it says I’ve violated terms of use. Although it lets me make one in my computer browser, just not the app. I can’t even log in to the first account I’d ever made from the app. I’d love to get this fixed so I can properly use the Instagram app.
I didn’t violate any terms of service that I can tell. The account I reported was my own and the photos were all mine as well. It’s also incredibly frustrating that I can’t get ahold of anyone from Instagram that can help me
Please allow me to add accounts to my Instagram app
I’ve tried looking this up online, the Instagram help center, and reporting a problem straight from the app. I’ve also tried updating the app, deleting it and reinstalling, deleting it and restarting my phone before redownloading, and I even updating my phone to see if that would work. I tried to delete the app and reinstall after I updated my phone and that didn’t work either.
I have an issue with Instagram too
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Instagram IOS app
Customer service issue
Reported by GetHuman-katzeix
Jan 16th, 2019 - 9 mons ago
I have an issue with Instagram too
Seen by 6 customers so far
Similar issue to 29686 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-katzeix started working on this issue
Jan 16th 1:24am
GetHuman-katzeix indicated the issue is not fixed yet.
Jan 16th 1:27am