I have a business Instagram named @project*laly where I post and get contacted in makin...

GetHuman-albinom's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-albinom will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-albinom can let us know if they help or not.
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Before contacting them, items GetHuman-albinom may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-albinom's own words
I have a business Instagram named @project*laly where I post and get contacted in making shirts or other custom items. My phone logged me out and now it’s not allowing me to log back in. It says my password is wrong but it won’t let me reset my password with my phone number or email I was wondering if there’s another way or if anyone can help me identify it’s mine so that I can make a new password. *My person Instagram is @Monica*Odalys and as you can see on the business Instagram it is in the bio. Thank you in advance for your help.

GetHuman-albinom did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-albinom
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 28485 others
0 customers following this

Timeline

GetHuman-albinom started working on this issue
Jan 9th, 2019 11:38pm