Hello,***I'm really hoping you can help me out. I'm having the weirdest issue & it make...

GetHuman-bparadea's customer service issue with Instagram from January 2019

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The issue in GetHuman-bparadea's own words
Hello,***I'm really hoping you can help me out. I'm having the weirdest issue & it makes no sense..***I have * accounts, one personal & a second one I started with my girl for doing Disneyland photos. The * accounts are:***Username: bp*se*en*** this one I can login to just fine, its linked to my facebook & my *****@***.com & the one I use the most.***My other username is: hookah*smoking*catapillar****Heres where it gets messed up. For the life of me I can't remember the password & we really want to keep using it. It gets more difficult because when I try to reset that password, I cant send an email to reset it because when I set it up I used my previous jobs company email address (i worked there at the time) so it's set up under B*****@***.com and that is a dead email address, I dont work there & havent for years. Theres no way for me to get to that email anymore..****This is where it gets so strange!! I did attach that account to my phone number which is ***-***-****. When I ask that it send me a reset link it via text message it does. It tells me to enter a new password with my hookah*smoking*catapillar name. So I do. It accepts it & all of a sudden I have access to but not to that account, get this, it hijacks my moms account!!****Her username is: bkkpeg**I've tried several times & it keeps happening!! It makes no sense. We have different phone numbers & different usernames & i dont get how it force changes my username to hers somewhere in the password reset. Like wtf?? Haha How does that happen?? I cant think of one logical explanation for how it makes that connection..??***I'm begging you, please help me regain access to my hookah*smoking*catapillar account!***I can prove it's me because the email attached is literally my old company email adddress & it's my full name, again *****@***.com**I promise I'm the only Brandon Paradeau in the world.****Is there anything you can do to help me!? I just want to attach it to my bp*se*en account so I can access both. We really want to start using it again. Anything you can do would be so appreciated. Please let me know. If calling me is easier that's totally fine.****My number is ***-***-*******Thank you in advance!!***Brandon Paradeau

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Instagram

Customer service issue
Reported by GetHuman-bparadea
Jan 8th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 28150 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-bparadea started working on this issue
Jan 8th, 2019 7:01am