I woke up to my Instagram account being hacked. They have changed my profile pic, acc...
GetHuman-brcolvin's customer service issue with Instagram from November 2018
Help with my Instagram issue
First: share to improve GetHuman-brcolvin's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-brcolvin's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brcolvin will want to follow the link below to head to their help center. We will check on GetHuman-brcolvin later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-brcolvin may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brcolvin's own words
I woke up to my Instagram account being hacked. They have changed my profile pic, account name, bio, email and password and made it public. I do not want my information out to the public and need my account back as soon as possible. I am a student athlete and can not jeopardize any unlawful or incriminating things happen with my account as I will be in jeopardy of loosing my college scholarships. I don't want to shut down this account but am reporting that someone has stolen my identity and hope you can help me recover my Instagram account. **original profile name: berlincolvinn*original profile email: *****@***.com or *****@***.com *original phone number: ***-***-*****Account created on an ipod (many years ago) or an apple iphone. **hacked profile name: Nilalar Harmony (nilarlarharmony)*complete email unknown: b*******@b*.ru
GetHuman-brcolvin did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-brcolvin fixed the problem
We are waiting for GetHuman-brcolvin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.