Hello, about * years ago i stopped using my old instagram Account due to serious probl...

GetHuman1639828's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1639828 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1639828 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1639828's own words
Hello, about * years ago i stopped using my old instagram Account due to serious problems and created a new account my old accounts had the user name off MKK** and right before I start using it changed it to mkk.** and signed up with the new email in order to create a new account in order to not have anymore problems and the user name is mkaalkhalifa.* For a while now people have been contacting me and telling me that I change my profile image on my old account which I no longer hide access to do to my email being hacked and no way to recover it due to the fact that they created it almost * years ago And my account password has been changed and the profile image of my old account which I had no access to was frequently being changed and my following and followers kept on changing increasing and decreasing and now I’m really concerned due to the fact that the profile picture on my old accounts is the picture that I have taken in June which i use on my account which i am using currently also the person who Has access to my old account uploaded a picture that I took on February the **th and the picture is of us members of the royal family with the king and it is an annual picture we took every year, The old account has over *** followers and I’m really really concerned because my pictures on that account along with my name and no matter how many times I tried to recover the account in order to deactivate it I cannot. This is a very serious issue on my end since my reputation is on the line so I hope you could please understand where I’m coming from and I am willing to help anyway in order to get that account deactivated for recovered so I could deactivated myself I am willing to submit identification such as my government issued ID even my password along with an image that confirms that I am the guy on th i’m willing to submit identification such as my government issued ID even my password along with an image that confirms that I’m the guy and the picture and my passport and ID Would confirm my name which is on the account along with the email that wa would confirm my name which is on the account along with the email that The account first registered with and the phone number that went along with that count just please help me resolve the serious issues because. ** like I said my reputation is on the line and I’m afraid what could happen the longer this goes on thank you for your time and hope to hear from you guys soon

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Instagram

Customer service issue
Reported by GetHuman1639828
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 21792 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1639828 started working on this issue
Nov 27th, 2018 7:52pm