Hi there! *My Instagram account (glamuranet) has been recently hacked. Someone has chan...

GetHuman-galapago's customer service issue with Instagram from October 2018

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Help with my Instagram issue
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The issue in GetHuman-galapago's own words
Hi there! *My Instagram account (glamuranet) has been recently hacked. Someone has changed my email *****@***.com to a *****@***.com (I’ve got a confirmation via email) I tried to decline this but I couldn’t. I’ve asked for the help, was asked to verify my identity, sent pictures of me with code provided and got the second letter with the link to how reset my password. But when this was done, I‘ve got a notification that the secret code will be sent to email which doesn’t belong to me (that fake one, I’ve mentioned above). I’ve sent out yesterday * emails to the support center and today I’ve tried to ask for the help twice via instagram page but got no answer.*This is a private account with pictures of me and my kids, our travels and touching moments like a first day in my son’s new school or my daughter’s kindergarten graduation or the beach walk with my baby. *I don’t want those people to watch my personal life and especially my kids’ pics. I’m afraid they can use pics in an appropriate way. **I hope, you can help me to solve the issue because I feel desperate and all this is debilitating.**Sincerely,*Olga Kochetkova

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Instagram

Customer service issue
Reported by GetHuman-galapago
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 17733 others
0 customers following this

Timeline

GetHuman-galapago started working on this issue
Oct 22nd, 2018 3:07pm

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