I eventually found the right problem on Instagram help and I typed in my problem as be...

GetHuman1374615's customer service issue with Instagram from October 2018

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Help with my Instagram issue
GetHuman1374615's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1374615 will want to follow the link below to head to their help center. We will check on GetHuman1374615 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1374615 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1374615's own words
I eventually found the right problem on Instagram help and I typed in my problem as below but then get the error message 'the request page could not be found'! This is my problem - I try to set up an instagram account with this email, *****@***.com, but I get a message that says an account is already set up with this address, but, I have never set up an Instagram account before and I don't generlly get any emails from Instagram. I tried to log in using my email and I find out the user name is winfredgrodiny*. I'm not winfredgrodiny*. I tried to log in as Winfredgrodiny* but get the message 'there has been suspicious activity' and I need to confirm the number in my inbox. By the time I get the number, which is ******, I can't go back to the right screen. Please help. I would like to set up an account asap. I really hope this gets to a real person who understands my predicament. Thank you.
GetHuman1374615 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1374615
Oct 19th, 2018 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1374615 started working on this issue
Oct 19th 10:03am
GetHuman1374615 shared this issue with friends on Facebook
Oct 19th 10:04am