Instagram Customer Service Issues

Hello, I’m Selena and I'm reaching out because my Instagram account was hacked, and I am unable to access it. I received an email notifying me that the hacker changed my account email from [redacted] to another one. However, when I try to reverse this change, I am unable to do so. Despite following all the instructions provided by Instagram, I have not received any assistance. I have important business contacts that I can only reach through my IG account. The hacker altered my account name from selii_xo with the name Selena🌹 to Elnora Torp. They have also changed my profile picture to inappropriate images. This situation has left me very distressed. I am unsure what steps to take next. Please help me resolve this issue.

Lately, my engagement on Instagram has been really good. I have been consistently using 30 hashtags in my posts, which have been performing well. There have been rumors about Instagram calling the shadowban just a glitch, but it's hard to believe when it's not resolved. I am simply trying to grow my page organically and have no interest in purchasing Instagram promotions. Despite reaching 250k impressions, I have been shadowbanned. If using 30 hashtags is against the rules, Instagram should clarify this in their guidelines. I hope to receive an email with assistance on how to address this issue.

A while back, my account was unlawfully accessed and modified by someone I know, resulting in an offensive bio being displayed. The perpetrator changed both the email and password, rendering me unable to log in. Despite numerous reports by friends to have the account removed, it remains active. The account in question is "alxxislovx5," and the associated email should have been [redacted], although I can't confirm due to its compromise. I am seeking assistance in deleting this account promptly due to its offensive nature. Thank you for addressing this matter.

I forgot my password and tried to reset it through email, but I never received the recovery email. Despite checking the information multiple times and looking through my spam folder and entire web.de account, the email didn't arrive. The inactivity of my email account may have caused automatic settings changes that I am unaware of, possibly resulting in this issue. Following a suggestion from web.de's FAQ to delete and recreate my account, I did so. However, my email address, [redacted], has now been locked for a year. I can verify that the EpicNetwork99 account belongs to me by mentioning it is linked to my personal account, epictures99. Although my account is still small, I have invested around 15 to 20 hours into it. I hope for assistance in resolving this matter.

Hello, I need to report an incident involving my son's Instagram account. He is 15 and goes by the username aaronshen_95. We filed a report with the local police department and would appreciate Instagram's assistance. Here is a summary of what occurred. At approximately 1:00 PM Pacific time on 10/18/[redacted], my son sent explicit photos to one of his followers, mona_lee_1997, in private after a request from them. He doesn't know this individual in real life but has been chatting with them for about a month. Within 45 minutes, my son received email alerts indicating logins from San Francisco and Gold River, CA. His followers received the photos multiple times, and the images appeared in his feed. Later, we were informed by a teacher and the school district that his account may have been compromised. Subsequently, he deactivated his account. We are requesting Instagram to investigate the situation, remove any circulating photos, and identify the perpetrator for accountability. For further details, contact me at [redacted] or via email. Thank you.

Dear Sir/Madam, I am reaching out regarding my hacked Instagram account on September 06, [redacted]. The hacker changed my email from [redacted] to [redacted], leaving me unable to access my own account. Despite my efforts to undo this, I have had no success. Instagram's support has been unresponsive, only sending automated replies. I am seeking assistance to recover my account and revert the email change imposed by the hacker. Thank you for your prompt attention and help. Sincerely, Dóra Dévai

Dear Instagram Team, I am reaching out about my disabled account (username: yazankhanfer). I have been unable to resolve this through the help center or by submitting the appeal form to the email provided ([redacted]). Every time I try to submit the form, I receive an error stating, "requested page could not be found." I believe that disabling my account for violating Instagram and Facebook's terms is a mistake. I haven't violated any terms, posted inappropriate content, or misused my account. This account is essential to me as I use it to share my travel photos, moments, and stay connected with friends. Additionally, I have invested money in promoting my content to expand my reach and followers. I am certain there has been a misunderstanding that led to the account's disablement. I am eager to have my account reinstated promptly and would appreciate hearing from the Instagram team soon. Thank you, Yazan Khanfer

I am in need of urgent assistance. Yesterday at 3:45 a.m. Pacific Standard Time, my main account "wanderingshannanigans" was hacked. The hacker changed the username, email, and passwords to "cerezelbriella." I have been trying to regain control of the account by reporting it and asking my friends to flag it. Unfortunately, the account has been removed. I am asking for your help in retrieving the account as there might still be a chance it exists. Despite reaching out to Instagram 2 Fac Support, I have not had any success. I created a new account called "Wanderingshannanigans" to secure the username but I am still hoping to recover the original account with all my memories and photos, especially those related to my recent engagement. I will persist in my efforts through various channels to regain access. Thank you for your assistance in this matter.

Hello, I am Khorea J. I am having trouble accessing my account. The system asks me to verify my phone number, but I no longer have access to it. I have tried using my new number and my brother's number, but it's not working. Logging in through Facebook and Gmail has also been unsuccessful. When attempting to reset my password, it states there is no account with my email address. However, when I try to create a new account with the same email, it says it's already in use. My friends and family can't find my account and it seems like I've blocked them. I'm unsure what has occurred and feel lost. I just want to regain access to my account. 😩😭😭😭💔

My Instagram account was "lorenzo_cante_photo." I have been posting my photos for about two years, with 6k followers. Yesterday I posted my last photo, and this morning when I logged in, I got a notification that someone might have tried to change my password. I tried to log in, but I received a message saying "your account did not comply with Instagram's rules." I clicked on "learn more," and it said that I was pretending to be someone else, which is FALSE. I submitted my driver's license as proof of identity.

Subject: Assistance Needed with Disabled Instagram Account I am seeking assistance regarding my disabled Instagram account, which I believe was mistakenly reported for impersonation. I suspect the report may have been made maliciously by a specific user whom I reported for using my photo as their profile picture a day before my account was disabled in early August. Despite submitting my ID multiple times and providing supporting evidence, such as screenshots of the reported account and my communication with a friend who noticed the issue, I have not received a response. I attempted to contact support via email at [redacted] but received an automated response redirecting me to Facebook. I have also shared my passport and license photos in an effort to resolve this issue. Any guidance on the next steps to regain access to my account would be greatly appreciated.

Hi, my name is Nofar. I have had an Instagram account for over 6-7 years where I keep all my memories and pictures. I used to live in Israel but now reside in California, Los Angeles. Unfortunately, when I changed my phone, I lost access to my account because the new device didn't save my password. The email associated with the account, a "walla" email, is no longer active, and the Israeli phone number linked to it is inaccessible. I have tried reaching out multiple times via email without any luck. Please assist me in accessing my Instagram account as it is vital for me to stay in touch with friends and family overseas. My username is nofar_nefosi, and the email on the account is [redacted] The phone number linked to the account is [redacted]. Thank you for your help. Nofar Nefosi.

My Instagram account was hacked in August, and all my professional photos, including pictures of my 6-year-old daughter, were stolen. Despite completing all the necessary forms on the website, I have not received any response. The hacker changed the email, password, and username to ‘Nuadalsa London’. I even sent pictures of myself holding my ID and links to my other social media accounts for verification. Instagram has shown no concern for my privacy or legal rights. I need my account for job applications in Los Angeles, as my photos are vital for my work. Instagram's lack of response is distressing.

My Instagram account was disabled due to "sexual content." I shared a post with a caption that included a humorous copy pasta involving a liquid detergent advertisement. I feel unfairly treated as other accounts with explicit content seem to go unnoticed. I maintain a positive and respectful presence on the platform, showing affection to my girlfriend, which I don't see as harassment. I have a substantial following of 18k and wish to address this issue promptly. I believe I deserve a warning to correct any inappropriate content rather than being banned without a chance to rectify the situation.

My Instagram account was banned due to "sexual content." I posted a picture with a caption that included a humorous copy pasta about a detergent advertisement. I find it unfair that I didn't receive a warning to edit the caption. There are other accounts with explicit content, yet I get banned for a simple caption. I have a substantial following and believe my post was harmless. I am not involved in harassment and simply leave positive comments on my girlfriend's photos. I request Instagram to review my account, username: yvng.dino, and my email is [redacted] I hope they reconsider banning me permanently without any prior notice or chance to rectify the issue. I am confused by this decision and would like clarification.

There is an online account with followers from my school who believe it's me, but I'm a teacher without social media. I find it concerning that strangers allow minors to follow them. I worry about the individual's intentions and feel it might require police involvement. I'm a mandated reporter and need advice on how to stop students from following this account mistakenly linked to me. Even though the spelling is different, minors may not realize it. It is crucial to protect the well-being of these students as we all have a responsibility towards their safety. This situation is tarnishing my reputation as a public servant.

I'm certain about my password because I've used it on other devices successfully. Yet, when I attempted to log in on my phone, the password failed. Upon investigation, I discovered another account closely resembling mine - olivialeffertss. Surprisingly, my password worked for this account. While trying to reset my original account's password, the reset link was being sent to olivialeffertss instead. Assuming deleting olivialeffertss would fix the issue, I soon realized it complicated matters. Now, any password reset attempt prompts sending a link to my email, [redacted], which is not receiving any emails despite numerous tries. It seems like either a technical glitch or potential hacking is at play.

I have been unable to access my Instagram business account under the username wildrosemassage for over a year. Despite trying various methods suggested by the help center, no solution has worked. The issue lies in the fact that the account is linked to my phone number, [redacted], and I am not receiving the password reset texts as expected. I am unable to log in through Facebook or email as they are linked to my personal account. The only viable option appears to be through a text message, which I'm not receiving. I do not have an alternative method to reset the password. I cannot recall the last date of access, but it has been well over a year. For verification, my username is wildrosemassage, and the associated phone number is [redacted]. As this is my business account, it features a website link and my full name. The only username I have used for this account is wildrosemassage. Is it feasible to send a password reset via email or an alternative method other than text, considering the current issue? I would appreciate a prompt response.

My account is not allowing me to reconnect my Facebook to it. The option is grayed out, and I find this frustrating as I have been attempting to do this for some time. I am annoyed by Instagram using my Facebook activity to display ads and recommendations, feeling it is an invasion of privacy. Default settings permit this, and one has to manually disable them. I wish to disconnect my Facebook and Instagram, but the app I am using does not support this. I simply want to view pictures without being bombarded by personalized ads. I wish to disconnect them without creating a new account or linking to another. The methods for iOS are not effective, and I need a solution quickly.

Hello, I recently disabled my account with the username emily.bellerrose. I am having trouble accessing it. I also created two other accounts in the past for a makeup account, but never used them. Now, instead of logging into my real account (Emily.bellerrose) using Facebook, I am only able to access those unused accounts. I received an email requesting a photo in a specific format that I don't know how to provide. I would prefer speaking to someone over the phone for help. Thank you.