NOTE: I already submitted an impersonation report via the designated form but haven't r...

GetHuman1344641's customer service issue with Instagram from October 2018

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Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
Before contacting them, items GetHuman1344641 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman1344641's own words
NOTE: I already submitted an impersonation report via the designated form but haven't received an acknowledgement, *so I'm trying this avenue as well.************************************************I am writing to inform you of a fraudulent Instagram account that is a malicious and defamatory impersonation of me.**My name is Marco Dolce* I am an internationally known recording artist, musician and performer.*(My legitimate websites are given below at the end of this message).**The fraudulent Instagram account is called *therealmarcodolce - it has been active since January, ****. It was created by someone named Daniel McDarby (@danmcdarby).**At first glance, it appears legitimate - the perpetrator misappropriated my personal images and copyrighted materials to create this account. However, the comments (purportedly issued by me) are inane, offensive, and inappropriate, with the intent to mock, degrade, and defame me by making me sound like an incoherent, obnoxious jerk.**This account is an act of malicious online impersonation* intentional defamation, and malicious misappropriation of copyrighted and personal materials.**The harm caused to me, my business, and my reputation is incalculable.**In order to correct this heinous act, I want the following:**- that you, Instagram, immediately delete the account *therealmarcodolce and all related hashtags created under this bogus account.**- that you, Instagram, notify all the followers of this account, and all posters and commenters to this account, that *therealmarcodolce is a fraudulent account and that the content was not created by me.**- that you forward to me all information about the perpetrator of this crime, including name, addresses, and the IP address from which the account was created.**Please reply to my email: *****@***.com **I await your response. Also be aware that I have retained legal counsel to pursue redress and prosecution.**Marco Dolce******@***.com*www.xumantra.com*www.earthgongbath.com*www.facebook.com*xumantra*****-
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Instagram

Customer service issue
Reported by GetHuman1344641
Oct 14th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1344641 started working on this issue
Oct 14th 9:29pm