I logged out of my account for a few months. I just felt like I needed a break. I have...

GetHuman-eyringsp's customer service issue with Instagram from August 2018

10 views | 10858 similar | 0 following
Help with my Instagram issue
GetHuman-eyringsp's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eyringsp will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-eyringsp can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-eyringsp's own words
Log into my account after a few months ... I logged out of my account for a few months. I just felt like I needed a break. I have had experience with my account being hacked before, but always caught it. Now as I try to get back on, it is sending a password reset email to an email that I do not know and is definitely not the email I used to create the account. I never received an email change message from instagram. I am using an iPhone *. I know my password, but instagram won't let me through. I get a message that tells me that there has been suspicious activity on my account and that email authentication will be required to get in, but obviously the hacker changed the email associated with my account. I just want to get my account back.
That my recovery email was changed by the hacker, so sending an email to their fake email does me no good.
I would like confirmation from instagram that I have access to my account again.
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Instagram

instagram on an iPhone *
Customer service issue
Reported by GetHuman-eyringsp
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 10858 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-eyringsp started working on this issue
Aug 24th, 2018 5:22am
GetHuman-eyringsp indicated the issue is not fixed yet.
Aug 24th, 2018 6:23am
GetHuman-eyringsp indicated the issue is not fixed yet.
Aug 24th, 2018 6:27am
GetHuman-eyringsp indicated the issue is not fixed yet.
Aug 24th, 2018 9:34pm
GetHuman-eyringsp indicated the issue is not fixed yet.
Aug 25th, 2018 3:42pm
GetHuman-eyringsp indicated the issue is not fixed yet.
Aug 25th, 2018 3:44pm
GetHuman-eyringsp indicated the issue is not fixed yet.
Aug 25th, 2018 4:42pm

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