My Instagram account has been disabled. I was scrolling my feed (hadn’t posted in about...
GetHuman1022423's customer service issue with Instagram from August 2018
Help with my Instagram issue
GetHuman1022423's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1022423 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1022423 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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The issue in GetHuman1022423's own words
My Instagram account has been disabled. I was scrolling my feed (hadn’t posted in about * weeks) until a notification popped up asking me to update security settings. I followed the link on my email which asked me to change my password and when I did the page said ‘page not found’ so I tried logging back into my Instagram which says ‘user not found’. I emailed Facebook regarding the issue in which they have replied with saying my account is disabled followed by a list of their terms and conditions. I have not violated their terms and have not been informed with how to recover my account. I know their is an option to appeal their decision however the option to appeal doesn’t come up on my screen? This is a huge inconvenience to me as I am an active user on Instagram and like to keep up to date with family and friends, I do not post anything which violates the terms and conditions.
GetHuman1022423 did not yet indicate what Instagram should do to make this right.
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