My instagram acc was hacked, hacker changed my e-mail, removed my phone number, changed...

GetHuman-seiiid's customer service issue with Instagram from August 2018

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The issue in GetHuman-seiiid's own words
My instagram acc was hacked, hacker changed my e-mail, removed my phone number, changed my password, removed my facebook acc that was linked with instagram acc, so I couldn't recover my account by myself.**Then I went to instagram help center, filled out request for hacked account and in the next few minutes I got an e-mail that from which I had been requested to prove my identity, and I did proved it... **In the next ** hours I got an e-mail with password reset link, I managed to successfully reset my password and when I tried to log back in the "Suspicious login attempt" screen popped out and it gives me an option to send a security code to hacker's e-mail in order to proceed with logging in.**I assume that this screen popped out because hacker removed all familiar devices for my account from where I used to login and now instagram recognises me as a threat to security of my account.**I tried to contact instagram help center again, now under category "Other" but again same procedure goes on and all what I got at the end was another password reset link.**I did this same procedure three times and all three times at the end I got password reset link, I had described precisely my issue every time about that "Suspicious login attempt" but they kept sending me another password reset link...**I realised that some ROBOT is replying to my requests not real human.*I was sending screenshots and writing everything that could help to resolve my issue but nothing, it was meaningless I guess...**I know my password and everything but I can't access my account because everytime that "Suspicious login attempt" is popping out...**So I'm asking if there is anyone that can do something about my issue or help me to regain access to my account, please.
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Customer service issue
Reported by GetHuman-seiiid
Aug 16th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 9909 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-seiiid started working on this issue
Aug 16th, 2018 2:25pm