Hi!*My name is Dana Smith, my daughter -Zane Smith Instagram account was hacked. My ema...
GetHuman-zanzane's customer service issue with Instagram from August 2018
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zanzane will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zanzane can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zanzane's own words
Hi!*My name is Dana Smith, my daughter -Zane Smith Instagram account was hacked. My email or phone number isn't working when trying to reset the logging info, reset link is not getting forwarded to my phone number or email address. Her user name, (thezanesmith) comes up as "not found". I had her account linked to my personal account, (danassmith) but I'm not able to retrieve any information. Very frustrated as this account was set up for her followers, (she's an actress, model, dancer) and linked to her Facebook page as well. Please advise on how I can get this fixed and get it up and running again, (happy to answer any security questions you may have). I don't want to set up a new account as she had **k followers already. Thank you!
GetHuman-zanzane did not yet indicate what Instagram should do to make this right.
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