Help with Business Instagram - very important to get fixed

GetHuman988600's customer service issue with Instagram from August 2018

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Help with my Instagram issue
GetHuman988600's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman988600 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman988600 can let us know if they help or not.
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The issue in GetHuman988600's own words
I'm trying to change the above Instagram account to a business account and get the message - This Page is already linked to @spiethcanada*You can log into the @speithcanada account if you want to connect it to a different page. ... Hi,**There is a second account spiethcanada account that is blocking my ability to set up spiethcanada*gymnastics account as a business account.**I initially started off with the spiethcanada account but do not remember the password - I asked for the reset to be sent to this work email address but it has never come through, the page is not linked to facebook so I have no way of accessing*changing the password.**I then set up another Instagram account, it's linked to my business facebook page but is not allowing me to change it to a business Instagram account.**Would really appreciate some help - I have been trying to retrieve the password from the fist account I set up for the past week or so.**Thank you!***Michelle Ricks*Sales and Event Support Coordinator****C: ***.***.*****T: ***.***.*****F: ***.***.*****E: *****@***.com*W: www.spiethamerica.com
I have tried every solution I can find to try - I have contacted my email server with no success. I had our company admin (we are a company that works from Canada, US and Europe) and they went in to check and see if the retrieval email for the first account was in the company spam without success and could not find an account linked with the email address it says my password reset will go to. Is really frustrating as can't talk to a person to get this resolved and nothing on line works.
If they can tell me how to log into @spieth Canada - I have no idea how to do this. I would like to be able to make my spiethcanada*gymnastics account a business account. If this could be done all would be solved.
I really just want to make this work, do a good job at my job and don't feel I am able to. The company is frustrated and is Canada's first time in moving into their own social media and they would like to get ads, contests, etc. started with both FB and Instagram - want me to send a budget but I cant until this is resolved.
Explaned above. Thank you!
I have an issue with Instagram too
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Instagram

Instagram Business
Customer service issue
Reported by GetHuman988600
Aug 14th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 9 customers so far
Similar issue to 9639 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman988600 started working on this issue
Aug 14th, 2018 12:43am
GetHuman988600 indicated the issue is not fixed yet.
Aug 14th, 2018 5:05am
GetHuman988600 indicated the issue is not fixed yet.
Aug 14th, 2018 5:08am
GetHuman988600 indicated the issue is not fixed yet.
Aug 14th, 2018 5:19am
GetHuman988600 indicated the issue is not fixed yet.
Aug 15th, 2018 3:33am
GetHuman988600 indicated the issue is not fixed yet.
Aug 15th, 2018 3:53am
GetHuman988600 indicated the issue is not fixed yet.
Aug 17th, 2018 2:03am