Hi my name is Isabella and my instagram account has very recently been hacked. My usern...

GetHuman988549's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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GetHuman988549's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman988549 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman988549 can let us know if they help or not.
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Before contacting them, items GetHuman988549 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman988549's own words
Hi my name is Isabella and my instagram account has very recently been hacked. My username was originally bella*mcmanus . I was trying to login into my account one morning but then I got a notification saying that my username didn’t exist. I was very confused at first, so I asked one of my friends to check out my account by looking at the photos they tagged me in. They told me that my username has been changed as well as my profile photo. The hacker also accepted all of my follow requests that I was going to decline. I tried to reset the password using the username (Shalinnannalee) my friends told me that the hacker changed it to, but it sent it to some random email and not mine. So the hacker has also changed my email and phone number that was originally set up with the account. The hacker has not deleted any of the photos that were on my account and hasn’t posted anything yet, thankfully. I have had this same account for the past * years and have changed my password often. So I would really appreciate it if you could get it back for me. Thank you* Sincerely, * Isabella
GetHuman988549 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman988549
Aug 14th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 9638 others
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Timeline
GetHuman988549 started working on this issue
Aug 14th, 2018 12:23am