Hi- My name is Andrew Derr. I am a FB user with a mobile number ***-***-****. Recently...

GetHuman-lionthef's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lionthef's own words
Hi- My name is Andrew Derr. I am a FB user with a mobile number ***-***-****. Recently my Instagram account was hacked and I was able to go back in and change back over all of the associated emails and passwords. That said, the account has now (weeks later) had its username and password changed without my consent. The hacker changed it to *grogrelheaven. It is an important business tool that I would like very much to get working again. Account was most recently titled LongIslandOnTheFly and was associated with my FB personal account: https:**www.facebook.com*longislandonthefly*Originally the Instagram account was titled FlyLifeMag. I am **% sure that the email associated with it was: *****@***.com *There is a small chance it could be *****@***.com of *****@***.com but I believe it is the *****@***.com . I believe the hacker deleted my Instagram emails as well because they are all gone so I cannot reverse the username change, etc... Please let me know what steps I can take to remedy this. Thanks. -Andrew
GetHuman-lionthef did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-lionthef
Aug 12th, 2018 - 7 mons ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 9457 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-lionthef started working on this issue
Aug 12th, 2018 9:06pm
GetHuman-lionthef indicated the issue is not fixed yet.
Aug 16th, 2018 5:03pm
GetHuman-lionthef indicated the issue is not fixed yet.
Aug 16th, 2018 5:06pm
GetHuman-lionthef indicated the issue is not fixed yet.
Aug 22nd, 2018 8:50pm