GetHuman974193's customer service issue with Instagram from August 2018
Help with my Instagram issue
The issue in GetHuman974193's own words
I’m trying to get the account removed or retrieved ... My account Ashmendola was hacked . The last time I can remember using my account Ashmendola was on July **, ****.I tried to log into my account, I usually log in with Facebook, however, this time when I did it created a new account. I found this strange and quickly logged out. I tried logging in again but this time I tried using my username and password. This time it said my password was incorrect. So I clicked on forgot password and tried to reset my password. However, when I did this I got a notification saying it was being sent to someone else's email. This email was not mine. Someone had gone into my Instagram account and changed my email and password. I have since deleted the account AshleyMendola the account that was not meant to be created. * I created my Instagram account back in May of ****.*This account has had * usernames over the years one being thelittlesundrop which I now use for my secondary account. My original username was something like cherryblossomprincess I can't exactly remeber because it's been so long. The username it has today is Ashmendola. It was registered under my name Ashley Mendola.*I have no issue proving that this is my account. I just need you to be willing to work with me. I just want it taken down or returned to me. *Here is the link to my account: https:**www.instagram.com*ashmendola**It’s been about a month now and the hacker has deleted all my pictures.*I just want the account taken down. *I’ve sent multiple emails over the last month but I have gotten no where.*Thank you,*Ashley M
This is extremely frustrating because I’ve sent email after email over the past month explaining my situation, but they don’t seem to care or care. In past emails I even mentioned I have no issue trying t prove my identity. But now that the hacked has deleted my photos I fear that it’s too late.
They could make this right by helping me get the account removed before any damage is done.
I’ve had my account since ****. I’m willing to send pictures or even call to prove my identity.
I’ve tried everything you could possibly imagine. I’ve given up hope and any faith in this company. It just seems that Instagram does not care about the people who use their website, which is extremely unfortunate.
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