Hello,**My name is Stephanie Xiao, and I am the owner of the account @stephanie.xiao...

GetHuman861767's customer service issue with Instagram from July 2018

12 views | 5532 similar | 0 following
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman861767 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman861767 can let us know if they help or not.
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The issue in GetHuman861767's own words
Hello,**My name is Stephanie Xiao, and I am the owner of the account @stephanie.xiao. **I am ***% sure that my username and password that I entered are correct.**However, I do not even know what email is attached to my account. The message I am receiving states that there was a "Suspicious Login Attempt" and a code was sent to the email to verify my identity, but I simply do not know what email this is. I recently logged out of my account (less than * hour ago) and now cannot get in.**PLEASE Please help me. I really love my account and treasure it very much.**Thank you so much in advance,*Stephanie Xiao
I simply logged out of my account in Massachusetts (vacation right now), and I’m assuming that’s why they detected an issue with my account. Now i am permanently locked out.
Allowing me to reset my email to an accurate email account so that I can continue using my account.
I have been using this account since ****.
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Instagram

Customer service issue
Reported by GetHuman861767
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 5532 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman861767 started working on this issue
Jul 9th, 2018 4:14am
GetHuman861767 indicated the issue is not fixed yet.
Jul 9th, 2018 5:14am
GetHuman861767 indicated the issue is not fixed yet.
Jul 9th, 2018 5:17am
GetHuman861767 indicated the issue is not fixed yet.
Jul 9th, 2018 5:17am
GetHuman861767 indicated the issue is not fixed yet.
Jul 9th, 2018 1:08pm
GetHuman861767 indicated the issue is not fixed yet.
Jul 10th, 2018 4:14pm
GetHuman861767 indicated the issue is not fixed yet.
Jul 10th, 2018 4:15pm

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