I have had an instagram account for * years with my bridal store. both account and use...

GetHuman-msind's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-msind's own words
I have had an instagram account for * years with my bridal store. both account and user name is*was:*Blushingbrideon****All of a sudden about a month ago, the "user" name changed to nolan*******harlan. This is NO ONE I know or exists as a friend or follower. They are not posting on my account but I am totally LOCKED out! I tried all the ways Instagram tells you to try to recover your account. When I ask to reset the password, Its says it will send a password to a foreign email ending with .ru I believe this is a Russian email. I have tried and tried to contact Instagram*Facebook and NO response. People are getting "hacked" on a daily basis from their sites, yet NO ONE will help!**Its VERY important to me to get this account back!!!!**Julie Dilorenzo
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Instagram

Customer service issue
Reported by GetHuman-msind
Jun 8th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 18 customers so far
Similar issue to 244 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-msind started working on this issue
Jun 8th, 2018 5:29pm
GetHuman-msind shared this issue with friends on Facebook
Jun 8th, 2018 5:30pm
GetHuman-msind indicated the issue is not fixed yet.
Jun 8th, 2018 8:01pm
GetHuman-msind indicated the issue is not fixed yet.
Jun 12th, 2018 2:59am