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GetHuman-mayssati's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mayssati's own words
Hello my name is Mayssa Pessoa, i come here to inform that one hacker did stole all my information from my phone and stoled my instagram account. I need please your help. My account name was mayssa**pessoa and is one account verified. I’m really worried, the hackers took all from me, and they took all my photos from my phone and right now I’m going to the intelligence police. Please help me and for I can take back my account instragram. Is not first time that hackers try hacker all my informations and this time they get it. I’m public person in the world sports. They changed my email address, they get inside of all my information and stoled my instagram and they was trying stole my Facebook and all. Is someone from Israel and right now this person is in Turkey. I need your help to get my account back. Please
GetHuman-mayssati did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-mayssati
May 18th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 28 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-mayssati started working on this issue
May 18th, 2018 10:21am
GetHuman-mayssati indicated the issue is not fixed yet.
May 18th, 2018 11:36am
GetHuman-mayssati indicated the issue is not fixed yet.
May 18th, 2018 11:38am