Hi my name is Samantha Ryder and the account I'm writing about is ewtiee, an account ow...

GetHuman686620's customer service issue with Instagram from May 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman686620's own words
Hi my name is Samantha Ryder and the account I'm writing about is ewtiee, an account owned by me. Ever since July of **** someone has been in my account and sending threatening messages to someone as me. I'm obviously not okay with this, and I actually ended up getting wrongly suspended from school for two weeks because the person who hacked my account threatened someone's life. I went to the police, they did not help at all. I went to a cyber crime unit, they did not help either. You are my last hope in getting this straightened out, I'm hoping you're able to provide maybe date and location tags, or anything really, from attempts to log in. Or if there's any other way you can help itd be appreciated, if you need any more information I'd be happy to help.
GetHuman686620 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman686620
May 15th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 280 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman686620 started working on this issue
May 15th, 2018 4:19pm
GetHuman686620 indicated the issue is not fixed yet.
May 15th, 2018 5:20pm