I was supposed to get a refund for an order that was never delivered, yet it was marked...

GetHuman4624290's customer service issue with Instacart from April 2020

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The issue in GetHuman4624290's own words
I was supposed to get a refund for an order that was never delivered, yet it was marked as delivered. The funny thing is that I have a message saved to my phone, while I was in bed ill dealing with the effects of chemotherapy, saying she had to cancel my order because she couldn't find my apartment, yet I was still charged, and the order was still marked delivered!!! Make sense??? Not to me either! I called instacart about this the next business day, once I realized the charge wasn't going to fall off of my account. After waiting on hold for more than * hours, I was told that I would see the refund in about *-* business days. That was *WEEKS AGO!!! WHERE'S MY REFUND?!

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Instacart

Customer service issue
Reported by GetHuman4624290
Apr 11th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 11928 others
0 customers following this

Timeline

GetHuman4624290 started working on this issue
Apr 11th 11:53pm
GetHuman4624290 indicated the issue is not fixed yet.
Apr 11th 11:53pm
GetHuman4624290 indicated the issue is not fixed yet.
Apr 11th 11:54pm
GetHuman4624290 indicated the issue is not fixed yet.
Apr 11th 11:54pm
GetHuman4624290 indicated the issue is not fixed yet.
Apr 11th 11:54pm
GetHuman4624290 indicated the issue is not fixed yet.
Apr 11th 11:54pm

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