Instacart Customer FAQ

Instacart does offer the ability to use coupons and promo codes for savings on your orders. Customers can enter promo codes during the checkout process to receive discounts on their purchases. These codes may be linked to specific promotions or offers that Instacart has made available, often for limited-time use. To apply a promo code, customers need to navigate to the checkout page, where there will be a section to input the code. It is important to carefully read the terms and conditions associated with any promotional offer, as certain restrictions may apply, such as minimum purchase requirements or specific store availability. Additionally, customers should check their email or the promotions section on the Instacart app or website for the latest deals and offers. Occasionally, specific grocery stores may have their own coupons that can be applied to your order through Instacart. For the most accurate and updated information, it is advisable to explore Instacart's website directly.

If you didn't receive everything from your order, you can request a refund for the missing items directly through your Instacart account. Go to your order history, select the relevant order, and follow the prompts to report issues with items. Refunds may take a few days to process, depending on your bank.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you didn't receive an item from your Instacart order, please check the order details in your account to confirm the item was included and to see if there were any substitutions. If the item was marked as delivered, but you did not receive it, please report the issue through the app or website. This will help us to address the situation promptly.

To access store savings while making an Instacart order, browse the store's digital coupons and offers available in the app or website. You can typically find these savings in the "Deals" or "Coupons" section, where you can add them to your cart before checkout. Make sure to apply any available discounts to your eligible items.