What is Instacart's return policy?

Asked a year ago
Instacart's return policy aims to ensure customer satisfaction. If you're unsatisfied with your order, you can initiate a return within 7 days of delivery. Simply navigate to the Instacart app or website, go to "Your Orders," select the specific order, and choose the "Report a problem" option. From there, you can select the items you'd like to return and explain the reason for the return. Instacart will then review your request and provide a resolution, which may include a refund or credit. It's important to note that the policy doesn't apply to perishable items, and depending on the circumstances, Instacart may request photo evidence of the issue. For further details, it's recommended to review the "Returns & Refunds" section on the Instacart website or reach out to their dedicated customer support team.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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