What should I do if my order is missing an item?

If a customer discovers that their order from Instacart is missing an item, there are a few steps they can take to address the situation. First, the customer should review their order confirmation to ensure that the item in question was included in the original order. Occasionally, items become out of stock after an order is placed, and the shopper may have substituted some items or left certain items out. Next, the customer can utilize the Instacart app or website to report the missing item. They should navigate to their order history, select the order in question, and look for an option to report issues or request assistance for missing items. This process will typically prompt the customer to provide details about the missing item. Additionally, if the customer paid for the item, they may qualify for a refund. Instacart often has policies in place to address such situations, ensuring customers receive a satisfactory resolution. If further assistance is needed, customers can refer to the contact information available on the current webpage or help section for guidance on how to get in touch with customer service.