How do I get a refund from Instacart?

In a nutshell: If there's an issue with your Instacart order, you may be eligible for a refund. To start the process, go to the "Your Orders" page, find the order you want a refund for, click on "Report a problem," select the item with issues, and request a refund. If no refund option appears, contact customer service through the Help Center and live chat. Make sure to have your order details ready for quick resolution.

Feb 26, 2024


If there's an issue with your Instacart order, you may be eligible to receive a refund, depending on the situation. It's easy to get the assistance you need if you know where on the website to go. Understanding what steps to take can prove beneficial for getting timely help.

Open the Menu

On the Instacart home webpage, go to the upper left corner of the website and click on the black horizontal lines.

Find the “Your Orders” Page

On the menu, scroll down and click on “Your orders.”

Locate the Instacart Order You Want a Refund on

Find the corresponding order on the “Your orders” page for which you want a refund.

Start the Refund Process

To the right of the corresponding order, click on the red horizontal box that says “Report a problem.”

Choose the Problem From the List

A question will pop up that says, “We are here to help - tell us what went wrong.” There are two sections: “Item issues” and “Other issues.” Considering you’re seeking a refund, pick an answer from under “Item issues.

Pick the Refund Item

Another question will show up that asks, “Which items had issues?” Choose the item for which you want a refund.

Request the Refund

The question, “How can we make this right?” will appear. Request a refund.

Determine if You Need to Contact Customer Service

If no refund option shows up, your item may not be eligible. In this case, you will need to contact customer service.

Locate the Help Center

Click on the horizontal black lines in the upper left corner of the website. Scroll down and click on “Help Center.”

How do I get a refund from Instacart? (Step 9)

Locate the Chat Button

On the lower right of the “Help Center” webpage, click on the green and white chat button.

How do I get a refund from Instacart? (Step 10)

Request to Speak to a Representative

A page will show up that asks, “Hello! I’m Instacart’s virtual assistant. What can I help you with today?” Enter “Representative” and hit the green and white arrow.

How do I get a refund from Instacart? (Step 11)

Start the Live Chat

A message asking “Need to speak with a specialist?” will show up with a “Live chat” button underneath. Click the button to initiate the chat.

Choose the Correct Option

Before you connect with a representative, you need to select the appropriate option that pertains to your refund. Since you’re requesting a refund on an item, click “My order.”

How do I get a refund from Instacart? (Step 13)

Continue With the Live Chat

After making your selection, you’ll then be connected with a representative. Go through the chat session.


If you act fast to request a refund from Instacart and your item is eligible, the company makes the process easy. Should you need help from customer service, it's easy to reach a representative via the live chat option. Have your order details readily available.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get a refund from Instacart?

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