I just had my order delivered by Instacart from Tops Int., NF, NY * I have * items that...

GetHuman4547130's customer service issue with Instacart from March 2020

Help with my Instacart issue
The issue in GetHuman4547130's own words
I just had my order delivered by Instacart from Tops Int., NF, NY * I have * items that I did not approve to be substituted. One was Nature Made Butter Bread and the other * were Breyers Ice cream, vanilla and neopolaitin. I have allergies and cannot eat certain things. That is why I don't check approve. I would like a refund for these items. Thank you.

GetHuman4547130 did not yet indicate what Instacart should do to make this right.

How GetHuman4547130 fixed the problem
I sent them a message and they got back to me within a matter of a couple of hours. I simply told them the replacement was not a good one and I didn't approve it. They issued me a refund.
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Instacart

Customer service issue
Reported by GetHuman4547130
Mar 29th, 2020 - 8 months ago
Fixed
GetHuman4547130 shared how to fix
Seen by 5 customers so far
Similar issue to 6315 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman4547130 started working on this issue
Mar 29th 4:37pm
GetHuman4547130 confirmed the issue is fixed. Hooray!
Mar 29th 8:50pm

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