I have an order in progress with Instacart on the Sprouts website. I have logged in and...

GetHuman-akovara's customer service issue with Instacart from March 2020

Help with my Instacart issue
The issue in GetHuman-akovara's own words
I have an order in progress with Instacart on the Sprouts website. I have logged in and have signed up for delivery through Instacart. Issue: I put in an order for an item that I really don’t want now. It seems to be impossible to delete an item from an order in progress. Does anyone know how to do that, please?

GetHuman-akovara did not yet indicate what Instacart should do to make this right.

How GetHuman-akovara fixed the problem
I didn't fix the problem. I need an Instacart web page manager to tell me how to delete a grocery item added to my in-progress grocery list on their site. Please note I add another issue with my last order total that I did call them about. Not calling again because I was on hold for *-*** hours. When the Instacart assistance person was able to take my call, he was excellent.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Customer service issue
Reported by GetHuman-akovara
Mar 28th, 2020 - 8 months ago
Fixed
GetHuman-akovara shared how to fix
Seen by 8 customers so far
Similar issue to 6116 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-akovara started working on this issue
Mar 28th 11:45pm
GetHuman-akovara indicated the issue is not fixed yet.
Mar 29th 4:18am
GetHuman-akovara confirmed the issue is fixed. Hooray!
Mar 29th 4:19am