We put in a grocery order for delivery with Kroger at ***th Street in Zionsville yester...

GetHuman-ramdrm's Track an Order issue with Instacart from March 2020

Help with my Instacart issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-ramdrm's own words
We put in a grocery order for delivery with Kroger at ***th Street in Zionsville yesterday and delivery was scheduled between *:** and *:**. Now at *:** pm today we have not received it nor have we heard anything. Just would like to know that it is in progress. *Order * ******************* on March **rd. There are ** items on the order. *Ruth Ann MacPherson***** Sweetshrub Ln*Indianapolis, IN ********-***-**********@***.com*We live in Hoosier Village, a retirement community, and we are to be staying in our homes during the challenging time of the Coronavirus. Hoosier Village is a gated community and you have to enter through the gated entrance on Zionsville Road between **th Street and ***th *Street. Just north of the I-*** overpass.

GetHuman-ramdrm did not yet indicate what Instacart should do to make this right.

How GetHuman-ramdrm fixed the problem
Several phone calls to track a grocery order that hadn't arrived for two days. After waiting on hold for * hour, I finally reached the right place and person. Our order was delivered * *** hours after that conversation.
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Instacart

Track an Order issue
Reported by GetHuman-ramdrm
Mar 24th, 2020 - a year ago
Fixed
GetHuman-ramdrm shared how to fix
Seen by 3 customers so far
Similar issue to 4233 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-ramdrm started working on this issue
Mar 24th, 2020 7:39pm
GetHuman-ramdrm confirmed the issue is fixed. Hooray!
Mar 26th, 2020 3:09am

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