My shopper delivered the complete wrong order and I want MY order that was essential an...
GetHuman-jmhaitai's customer service issue with Instacart from March 2020
Help with my Instacart issue
The issue in GetHuman-jmhaitai's own words
My shopper delivered the complete wrong order and I want MY order that was essential and costly. I want my order today or a refund. The order delivered was nothing like what I ordered and four times smaller. This is Jeanette Haitaian. I am in Beverly Hills Michigan and my shopper was Carla M delivered at around **:** on the porch
GetHuman-jmhaitai did not yet indicate what Instacart should do to make this right.
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How GetHuman-jmhaitai fixed the problem
I called and was on hold for * *** hrs.(which I knew going in as call volume is super high)....my rep fixed everything and made sure I had my delivery same day and waived delivery fee. I was very happy with resolution.
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