My shopper delivered the complete wrong order and I want MY order that was essential an...

GetHuman-jmhaitai's customer service issue with Instacart from March 2020

Help with my Instacart issue
The issue in GetHuman-jmhaitai's own words
My shopper delivered the complete wrong order and I want MY order that was essential and costly. I want my order today or a refund. The order delivered was nothing like what I ordered and four times smaller. This is Jeanette Haitaian. I am in Beverly Hills Michigan and my shopper was Carla M delivered at around **:** on the porch

GetHuman-jmhaitai did not yet indicate what Instacart should do to make this right.

How GetHuman-jmhaitai fixed the problem
I called and was on hold for * *** hrs.(which I knew going in as call volume is super high)....my rep fixed everything and made sure I had my delivery same day and waived delivery fee. I was very happy with resolution.
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Customer service issue
Reported by GetHuman-jmhaitai
Mar 18th, 2020 - 7 months ago
Fixed
GetHuman-jmhaitai shared how to fix
Seen by 7 customers so far
Similar issue to 3050 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-jmhaitai started working on this issue
Mar 18th 3:28pm
GetHuman-jmhaitai confirmed the issue is fixed. Hooray!
Mar 19th 4:15pm
GetHuman-jmhaitai indicated the issue is not fixed yet.
Mar 19th 4:17pm
GetHuman-jmhaitai confirmed the issue is fixed. Hooray!
Mar 19th 4:17pm