I understand that my checking account is "temporarily charged" for a higher amount unti...

GetHuman-jojolodo's customer service issue with Instacart from May 2018

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The issue in GetHuman-jojolodo's own words
I understand that my checking account is "temporarily charged" for a higher amount until my shopping is complete. * However, my account was charged twice for the higher amount. My total was $***.**, my temporary amount $***.**. My checking account reflects TWO charges of $***.**. I emailed yesterday and was under the impression I would get a response back in a few hours.... I still have not heard back. My experience was great aside from getting red delicious apples instead of honeycrisp. I would shop with instacart again and would recommend to family and friends if this issue is taken care of in a quick and timely fashion.
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Instacart

Customer service issue
Reported by GetHuman-jojolodo
May 20th, 2018 - 6 mons ago
I have an issue with Instacart too
Fixed
Seen by 7 customers so far
Similar issue to 211 others
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Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address
Timeline
GetHuman-jojolodo started working on this issue
May 20th 11:31am
GetHuman-jojolodo indicated the issue is not fixed yet.
May 21st 1:32am
GetHuman-jojolodo indicated the issue is not fixed yet.
May 21st 11:01pm
GetHuman-jojolodo confirmed the issue is fixed. Hooray!
May 23rd 2:19pm
GetHuman-jojolodo confirmed the issue is fixed. Hooray!
May 24th 12:31am
GetHuman-jojolodo confirmed the issue is fixed. Hooray!
Jun 12th 10:32am