I email my things to verify my iden***y. They send me a pay card. Never heard anything...

GetHuman628301's customer service issue with Instacart from April 2018

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Help with my Instacart issue
Before contacting them, items GetHuman628301 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
GetHuman628301's next move: talk to Instacart when they open.
Instacart's call center is closed now. We will send GetHuman628301 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman628301's own words:
I email my things to verify my iden***y. They send me a pay card. Never heard anything back about my account. Sign up last week and cant get start.
I trust that Instacart will make this right and come up with a resolution that is fair.
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Instacart

Customer service issue
Reported by GetHuman628301
Apr 25th, 2018 - 3 mons ago
I have an issue with Instacart too
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Seen by 2 customers so far
Similar issue to 499 others
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Timeline
GetHuman628301 started working on this issue
Apr 25th 5:18pm