Disconnected *Need to reconnect ASAP

GetHuman631827's customer service issue with Illuminating Company from April 2018

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Help with my Illuminating Company issue
Before contacting them, items GetHuman631827 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
GetHuman631827's next move: have a Illuminating Company rep call.
Always use the GetHuman Phone tocall Illuminating Company. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman631827's own words:
The problem I ran into: Disconnected *Need to reconnect ASAP
I trust that Illuminating Company will make this right and come up with a resolution that is fair.
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Illuminating Company

Customer service issue
Reported by GetHuman631827
Apr 26th, 2018 - 3 mons ago
I have an issue with Illuminating Company too
Not resolved
Seen by 1 customer so far
Similar issue to 19 others
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Timeline
GetHuman631827 started working on this issue
Apr 26th 6:16pm