Hello. We had an order on **.**.**** at the Ikea store. They told us the delivery will...

GetHuman-iiremug's Problem With an Order issue with Ikea from December 2020

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The issue in GetHuman-iiremug's own words
Hello. We had an order on **.**.**** at the Ikea store. They told us the delivery will call us ** mins before arrival. We were home all day today(**.**.****) except for a ** min grocery shopping. We thought they would call and we can arrive in time to receive the order. When the delivery called us, they said they already were in front of apartment and can't wait for us to come. They told us to call the customer service for this. We came home on time and when we tried to talk to the customer service, they said they can't speak English and disconnected the call after saying something in German. For an international company like Ikea, I would expect better customer service for foreign customers. Can you please deliver our order today or arrange a new delivery as soon as possible because it's really frustrating that we couldn't get the delivery due to language problem.

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Ikea

Problem With an Order issue
Reported by GetHuman-iiremug
Dec 1st, 2020 - 10 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 12019 others
0 customers following this

Timeline

GetHuman-iiremug started working on this issue
Dec 1st, 2020 3:56pm
GetHuman-iiremug indicated the issue is not fixed yet.
Dec 1st, 2020 10:59pm